<h3>Role: Engagement Lead CX </h3><h3>Job Description</h3><ul><li>Overall, 15 years of experience and Min 8 years hands-on experience in leading and selling CX solutions on an enterprise level or large-scale deployments</li><li>Experience in handling large accounts, stakeholder management, account planning</li><li>Responsible to driving CX Revenue and account growth by identifying new buying centers and opportunities in client environment</li><li>Build and maintain strong relationships with clients and help drive CX engagements with client</li><li>Be the onshore point of contact for any client escalations</li><li>Works with offshore and internal technical teams to steer the project delivery and relationship</li><li>Strong expertise in CCaaS solutions like NICE, Genesys, AWS</li><li>Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage</li><li>Basic Understanding of Voice Telephony(Avaya, Cisco, Genesys, AWS Connect) &amp; Data Networks(Basics of MPLS, Internet, VLAN etc) and Communication process is an Add-on</li><li>Understanding of GenAI, LLMs, Systems Integration &amp; deployment models</li><li>Excellent communication &amp; presentation skill is highly required.</li><li>Proficient in working with cross functional teams</li><li>Ready to work in flexible time zone as per client requirement</li><li>Effective leadership and influencing skills in the application of CX and GenAI </li></ul><h3>Basic Qualifications</h3><ul><li>Bachelor's degree in Computer Science, Linguistics, or related technical field</li><li>At least 5 years experience in CX Solution Architect role</li></ul><ul><li>7+ years experience in Account Management, Stakeholder Management</li></ul><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>