<h3><b>Business Unit:</b></h3><a href="https://himalayas.app/companies/cubic">Cubic</a> Transportation Systems<h3><b>Company Details:</b></h3>When you join <a href="https://himalayas.app/companies/cubic">Cubic</a>, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, <a href="https://himalayas.app/companies/cubic">Cubic</a> is committed to solving global issues through innovation and service to our customers and partners. <br><br>We have a top-tier portfolio of businesses, including <a href="https://himalayas.app/companies/cubic">Cubic</a> Transportation Systems (CTS) and <a href="https://himalayas.app/companies/cubic">Cubic</a> Defense (CD). Explore more on <a href="https://himalayas.app/companies/cubic">Cubic</a>.com.<h3><b>Job Details:</b></h3><div><h3>Job Summary</h3></div><p>The Director, Service and Release Management is a senior leader responsible for the operational execution, delivery governance, and release integrity of live and in-flight services across the Global Services portfolio. This role leads a multi-disciplinary team of Operational Service Delivery Managers (SDMOs), Project Managers, and Release Managers, providing unified direction across the functions responsible for running services, delivering programs, and controlling the flow of change through lower and production environments.</p><p>This function sits at the heart of Customer Success and Global Services. The Director and their team are the primary operational liaison to customers and customer-facing teams, working hand-in-hand with Service Delivery Managers (SDMs), Associate General Managers, and regional Customer Success Heads to ensure that service performance translates into sustained customer confidence. SDMOs operate as direct partners to SDMs and Associate GMs, and this Director ensures that relationship operates with clarity, consistency, and mutual accountability. Beyond day-to-day leadership, this Director owns the maturity agenda for their functions, building repeatable, scalable processes that raise the quality of how Global Services plans, delivers, and operates, and defining how those functions integrate across the broader organization.</p><div><h3>Key Responsibilities</h3></div><h3>Team Leadership &amp; Organizational Development</h3><ul><li>Lead, develop, and hold accountable a team of SDMOs, Project Managers, and Release Managers across the Global Services portfolio.</li><li>Build a high-performing team culture grounded in operational discipline, customer accountability, and continuous improvement.</li><li>Define career development paths and capability-building plans for each function; actively grow internal talent.</li><li>Set consistent performance expectations, escalation standards, and ways of working