<div> <div> <h3>Updated:August 1, 2026</h3> <h3>Title:Director of Development Operations</h3> <h3>Staff Group:Stewardship and Development</h3> <p>Reports To:VicePresidentfor Communications and Development</p> <h3>Location:Open*</h3> <h3>Job Category:Program Director II</h3> <h3>Hours/Week:35</h3> <p>* Location is open in the continental United States. You should have easy access to a major airport due to the travel requirements of this position.</p> <h3>Purpose</h3> <p>The Director of Development Operations ensures that the administrative and operational systems of the department fully support the fundraising goals of the Association by translating fundraising strategy into reliable systems, policies, and workflows that scale as the organization grows and that strengthen donor retention and lifetime value. The senior director leads the day-to-day operations for gift processing, donor database and related systems support, including donor data integrity; supervises staff; and ensures consistent, timely, and personalized donor experiences across channels.</p> <h3>Principal Responsibilities</h3> <ol><li>Operations and Process Management</li></ol> <ul> <li>Oversee gift processing, acknowledgement, receipting, and donor record maintenance to ensure accuracy and timeliness.</li> <li>Design, document, and enforce standard operating procedures (SOPs) for all stewardship and development operations. Provide data analysis and data modeling for program evaluation and new initiatives.</li> <li>Train and support the department inappropriate use of adopted workplace management tools including Asana.</li> <li>Manage vendor relationships and third-party platforms used for donor CRM, including acknowledgements, and reporting.</li> <li>Serves as the budget manager for the department. This includes acting as a liaison to the Finance Department and resource person for the department on all financial management issues, such as annual budget process, expense management, quarterly income and expense forecasts, etc.</li> </ul> </div> <div> <ol><li>Team Leadership and Development</li></ol> <ul> <li>Directly supervises, coaches, and develops a team off our stewardship and operations staff; set clear goals, conduct performance reviews, and foster a culture of accountability and service.</li> <li>Provide training and cross-functional support to frontline fundraisers, program staff, and volunteers on stewardship best practices and systems use.</li> </ul> <ol><li>Data, Systems, and Reporting</li></ol> <ul> <li>Oversee professional stewardship of the donor database (Virtuous CRM) for stewardship-related data; ensure data integrity, segmentation, and hygiene.</li> <li>Build and maintain dashboards and regular reports that track stewardship KPIs (acknowledgement timeliness, donor retention, upgrade rates, gift processing metrics).</li> <li>Research and analyze data for fundraising trends and patterns, including comparison to historical data as well as external benchmarks.</li> <li