<h3>Director of Development &amp; Automation</h3><h3>Why <a href="https://himalayas.app/companies/digacore">Digacore</a>?</h3><p>We’re a fast-paced, people-first MSP recently recognized as one of New Jersey’s Top Workplaces for 2026, with:</p><ul> <li>Real career growth</li> <li>Autonomy to own projects and make decisions</li> <li>A collaborative culture (we back each other up — no egos)</li> <li>The chance to shape a function — your structure, your standards, your scorecard</li> </ul><h3>About the Role</h3><h3>Reports to: CTO</h3><p>We’re looking for a Director to take ownership of <a href="https://himalayas.app/companies/digacore">Digacore</a>’s Development &amp; Automation (DNA) team — a capable group of developers, data, product, and AI specialists working across three streams: AI services for clients, internal data and reporting, and a client-facing software product. The direction is set; now it needs a leader to turn it into structure, consistency, and results, so the CTO can step back from the day-to-day.</p><p>You’ll start by getting to know the team and what’s in flight, then put the foundation in place — SOPs, guidelines, a delivery cadence, and KPIs that give leadership a clear view of where things stand — and grow the team as the work demands. You’re comfortable rolling up your sleeves to unblock a build or prove out a solution, but your impact comes from leading through others, not writing the code yourself.</p><h3>What You’ll Do</h3><ul> <li>Lead the existing team: learn each person’s strengths, set clear ownership, and manage each one the way they need — including senior specialists who are deeper than you in their own domains</li> <li>Set the standards: write and roll out SOPs and guidelines for how the team works — intake, prioritization, delivery, documentation, and handoffs — starting with our repeatable client AI Services processes</li> <li>Own the KPIs: define and track the metrics that prove impact (time to deploy, delivery against dates, time saved, adoption, ROI) and give the CTO a clear monthly view of what’s on track and what isn’t</li> <li>Run the team’s weekly delivery cadence so every initiative has an owner, a priority, a next step — and status is visible at any point without chasing people down</li> <li>Own the roadmap across all three streams — when urgent asks compete, decide what comes first, what waits, and what doesn’t happen, and reset expectations with stakeholders</li> <li>Take ownership of client AI engagements — assessment, setup, training, and custom builds — so they move from signed to live quickly and run without escalating to the CTO</li> <li>Oversee product releases with the Product Owner and developers — pressure-test estimates, surface risk early, and hold to commitments</li> <li>Back the internal data and reporting work — the data warehouse and leadership scorecard, including AI Services results — so leadership gets numbers it trusts</li> <li>Be the escalation point on client issues — including sec