<h3><strong>Customer Success Manager, Enterprise &amp; Mid-Market</strong></h3><p><strong>1 big thing: </strong><a href="https://himalayas.app/companies/axios-hq">Axios HQ</a> is an end-to-end communications software that helps organizations of all sizes source, write, send, and analyze essential communications that boost trust, transparency, and alignment. All with <a href="https://www.axioshq.com/smart-brevity" rel="nofollow ugc noopener noreferrer" target="_blank">Smart Brevity</a>. </p><ul><li><p><a href="https://www.axios.com/2023/03/24/axios-hq-raises-20-million-software-ai" rel="nofollow ugc noopener noreferrer" target="_blank">$20M Series A co-led by Glade Brook and Greycroft</a></p></li><li><p><a href="https://www.glassdoor.com/Award/Best-Small-and-Medium-Companies-to-Work-For-LST_KQ0,43.htm" rel="nofollow ugc noopener noreferrer" target="_blank">No. 3 on Glassdoor’s Best Places to Work 2024</a></p></li><li><p><a href="https://www.g2.com/products/axios-hq/reviews" rel="nofollow ugc noopener noreferrer" target="_blank">G2 Customer Reviews</a></p></li><li><p><a href="https://www.axioshq.com/case-studies" rel="nofollow ugc noopener noreferrer" target="_blank">Customer Case Studies</a></p></li></ul><h3><strong>Why it matters</strong></h3><p>The Customer Success Manager, Enterprise &amp; Mid-Market owns the full customer lifecycle — from onboarding and implementation through ongoing enablement, expansion, and retention. This role sits at the intersection of client experience and commercial outcomes: you will be a trusted advisor to your book of business, a proactive steward of revenue health, and a connector across <a href="https://himalayas.app/companies/axios-hq">Axios HQ</a>’s Support, Solutions, and Product teams. You will partner closely with dedicated Account Managers to ensure commercial goals are met, while delivering the kind of value-focused experience that makes customers want to grow with us.</p><h3><strong>Go deeper: What you’ll own</strong></h3><h3>Customer Onboarding &amp; Implementation</h3><ul><li><p>Lead a seamless handoff from sales and drive structured onboarding for Enterprise and Mid-Market accounts, ensuring customers are set up for early and lasting success.</p></li><li><p>Build and execute tailored mutual success plans aligned to each customer’s communications strategy, business goals, and key use cases.</p></li><li><p>Define clear success milestones and hold yourself and customers accountable to them.</p></li></ul><h3>Customer Retention &amp; Expansion</h3><ul><li><p>Co-own retention outcomes, alongside the Account Manager, across a mixed Mid-Market and Enterprise book of business, maintaining a clear view of account health, renewal risk, and revenue retention performance.</p></li><li><p>Proactively identify at-risk accounts, surface early warning signals, and lead mitigation strategies to preserve customer value and drive successful renewals.</p></li><li><p>Partner closely with Account Managers to identify expansion