<b>ABOUT THE JOB </b><br>Remote job based in the USA. <br><br><b>WHO WE ARE &amp; WHAT MAKE’S US A GREAT PLACE TO WORK</b><br><br><a href="https://himalayas.app/companies/nps-prism">NPS Prism</a>, owned by Bain &amp; Company, is a leading cloud-based CX benchmarking platform. We provide actionable insights that help clients create exceptional customer experiences. Since our launch in 2019, we've grown to over 200 team members and serve clients worldwide. As part of Bain &amp; Company, recognized globally for its great work environment, we value diversity, inclusion, and collaboration. We nurture exceptional talent, helping you thrive both professionally and personally.<br><br><b>WHERE YOU'LL FIT WITHIN THE TEAM</b><br><br>You'll report directly to a Client Engagement Manager within the Commercial <a href="https://himalayas.app/companies/nps-prism">NPS Prism</a> team. Your role will involve supporting the Commercial team, as well as Bain case teams to support delivery of analyses and materials to Prism clients. This includes managing data analysis for client delivery. Successful candidates will excel in a fast-paced, dynamic setting and adeptly handle multiple tasks and workstreams.<br><br>Key drivers of success in this position are becoming an expert on Prism product knowledge, competitive CX insights, and attention to detail in creating materials.<br><br><b>WHAT YOU’LL DO</b><br><br><ul> <li>Analyze large datasets and perform bespoke cuts to drive the story-building of CX insights for clients</li> <li>Develop CX insights and materials that bring those stories to life for clients and showcase the value of Prism</li> <li>Participate in client conversations with Client Engagement Managers (CEMs) to deliver insights and support clients in use of the tool</li> <li>Support client training and adoption needs in conjunctions with the CEM(s) including developing training materials and delivering training as needed</li> </ul><br><b>ABOUT YOU:</b><br>Required:<ul> <li>2+ years of experience in consulting, customer insights, data analytics teams or data-heavy client-facing roles</li> <li>Strong experience with storytelling with data (e.g., building slides in PowerPoint based on data)</li> <li>Outstanding client service skills: responsive, proactive, empathetic and detail-oriented</li> <li>Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results</li> <li>Demonstrated ability to derive insights from complex data</li> <li>Comfort in working with large data sets to execute analysis (in Excel and Tableau preferred)</li> <li>Attention to detail and top-notch delivery standards for clients</li> <li>Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive and can handle changing priorities</li> <li>Strong communications skills and proven track record of collaborating across teams and organizations</li> </ul><br>Nice to Have:<ul><li>Comfort in working with large data sets t