<p style="text-align:left">Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!</p><h3>2025:</h3><ul><li><p style="text-align:left"><b>Stevie® Awards for Sales &amp; Customer Service: </b>Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner</p></li></ul><h3>2024:</h3><ul><li><p style="text-align:left"><b>Excellence in Customer Service Awards:</b> Organization of the Year (Small)</p></li><li><p style="text-align:left"><b>Stevie® Awards for Sales &amp; Customer Service: </b>Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner</p></li><li><p style="text-align:left"><b>Best in Biz Awards:</b> Most Customer-Friendly Company of the Year – Medium and large category (Silver)</p></li></ul><p style="text-align:left">As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)</p><p>At Health Advocate, we’re dedicated to helping individuals navigate the healthcare system with clarity and confidence. If you’re someone who values clear communication, accurate information, and consistent follow-through, this role is an opportunity to make a real difference. </p><p>As a Customer Care Associate, you’ll support members by answering incoming calls, resolving healthcare-related questions, and coordinating follow-up. You’ll be part of a team focused on service, accuracy, and outcomes—helping people get the answers they need in a system that can often feel overwhelming. </p><h3>What You’ll Do: Your Roadmap to Impact </h3><p>In this role, you’ll serve as a frontline contact, providing efficient, high-quality support to members: </p><ul><li>Provide Direct Support: Handle incoming calls, explain healthcare benefits, services, and provider options clearly. </li></ul><ul><li>Resolve Member Issues: Identify needs, research information, and determine appropriate next steps or referrals. </li></ul><ul><li>Coordinate Follow-Up: Make outbound calls as needed to complete research or deliver updates. </li></ul><ul><li>Maintain Accurate Records: Collect and update member demographic data in the system. </li></ul><ul><li>Ensure Compliance: Follow company procedures and healthcare regulations, including HIPAA and COBRA guidelines. </li></ul><ul><li>Collaborate Across Teams: Transfer inquiries to the appropriate internal/external contacts when needed. </li></ul><h3>Who Thrives in This Role?</h3><p>Our most successful Customer Care Associates are people who genuinely enjoy helping others, solving problems, and creating a positive expe