<h3><strong>Who are we and why should you join us?</strong></h3><p><a href="https://himalayas.app/companies/betterhelp">BetterHelp</a> is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, <a href="https://himalayas.app/companies/betterhelp">BetterHelp</a> is committed to being part of the solution.</p><p>As the Credentialing Specialist at <a href="https://himalayas.app/companies/betterhelp">BetterHelp</a>, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At <a href="https://himalayas.app/companies/betterhelp">BetterHelp</a>, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.</p><h3><strong>What are we looking for?</strong></h3><p>This person will be responsible for first line management of the credentialing associate team. They will train the team on the tasks that the associates are responsible for completing day to day. As new processes and systems are adopted by the organization (soon: Salesforce enrollment manager, Help Scout, NCQA, etc.) they will be responsible for researching how the team will interact with them, and then supporting implementation. They will also document all knowledge of the <a href="https://himalayas.app/companies/betterhelp">BetterHelp</a> Insurance Credentialing workflows, to then train the team and improve processes. They will work with the Credentialing Team Lead to monitor the performance of the associate team and provide feedback to the team and our contracting partner, TekSystems. They will also help with answering questions from other BH teams and internal credentialing team members. The Credentialing Team Lead will also assign additional projects to this person as the need arises.</p><h3><strong>What will you do?</strong></h3><ul><li>Supervision of the credentialing associate team</li><li>Training of the credentialing associate team</li><li>Documentation of all <a href="https://himalayas.app/companies/betterhelp">BetterHelp</a> Insurance Credentialing processes<ul><li>Analyze and update processes to improve as needed</li></ul></li><li>Provide day-to-day guidance, training, and support to credentialing associates and internal <a href=