<p><a href="https://himalayas.app/companies/clearstar">ClearStar</a> offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. A seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), <a href="https://himalayas.app/companies/clearstar">ClearStar</a> has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. Since 2020, <a href="https://himalayas.app/companies/clearstar">ClearStar</a> has been a portfolio company of Hanover Investor Management, a London-based private equity firm. By joining <a href="https://himalayas.app/companies/clearstar">ClearStar</a>, you will have the unique opportunity to learn from industry leaders while making an impact on the lives of others. No matter where you are located, you're a valued member of the team. In our remote-first culture, we value trust, flexibility, outcomes and results. You will have access to digital tools and resources that keep everyone connected and collaboration at the forefront. We believe that success comes from empowered individuals working together, and we're committed to ensuring you feel supported, engaged, and set up for success - wherever you are.</p><ul> <li> <a href="https://himalayas.app/companies/clearstar">ClearStar</a> Background Screening</li> <li>Our culture and values</li> </ul><p><b><strong>Why <a href="https://himalayas.app/companies/clearstar">ClearStar</a> Needs You:</strong></b></p><p>The Operations Specialist II serves as an advanced operational resource responsible for managing complex and high-risk cases, strengthening client experience, and reinforcing compliance standards. This role plays a key part in accuracy, quality, and ensuring consistency across global operations teams.</p><p><b><strong>What You'll Do:</strong></b></p><ul> <li>Manage escalated orders, high-risk verifications, and complex exception cases</li> <li>Serve as a point of contact for sensitive client and internal communications</li> <li>Balance SLA performance expectations with heightened focus on quality and compliance standards</li> <li>Apply advanced knowledge of verification processes, FCRA requirements, and quality controls</li> <li>Conduct targeted quality reviews and support remediation planning</li> <li>Identify recurring issues, perform root cause analysis, and escalate findings to Compliance and Operations leadership</li> <li>Reinforce accountability and consistency across distributed and international operational teams</li> <li>Provide guidance and informal coaching to frontline Operations Specialists</li> <li>Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps</li> <li>Maintain and enhance standard operating proc