<p style="text-align:left"><u><b>Job Description:</b></u></p><div><div><p><b>Title: Account Manager - Commercial Lines</b><br><b>Remote:</b> candidates in Eastern (EST) or Central (CST) time zones<br><b>Supporting:</b>IOA - Charleston<b>| Book Focus:</b>Trucking<br><b>Requirement:</b> active property &amp; casualty license, trucking &amp; transportation experience<br><br><i>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations</i><br><br><b>About the Role:</b> Manage an assignedbook of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.</p></div><div><h3>Key Responsibilities:</h3></div><div><ul><li><p><b>Technical Competence</b>:Maintaintechnical competence and industryexpertise.</p></li></ul></div><div><ul><li><p><b>Team Leadership</b>:Direct daily activities of the account management team.</p></li></ul></div><div><ul><li><p><b>Customer Service</b>:Handle customer service requests, policy administration, billing, claims, and coverage analysis.</p></li></ul></div><div><ul><li><p><b>Policy Management</b>:Manage policy expirations and renewals.</p></li></ul></div><div><ul><li><p><b>Renewal Process</b>:Conduct client research, prepare submissions, negotiate coverages, and present proposals.</p></li></ul></div><div><ul><li><p><b>Accounts Receivable</b>:Monitorreports andtake actionon delinquent accounts, collecting outstanding balances.</p></li></ul></div><div><ul><li><p><b>System Maintenance</b>:Maintainagency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.</p></li></ul></div><div><ul><li><p><b>Activity Monitoring:</b> Monitorand maintain activity/suspense to ensuretimelycompletion.</p></li></ul></div><div><ul><li><p><b>Communication:</b> Maintainfrequent, transparent communication with the account teamregardingworkload status and any issues.</p></li></ul></div><div><ul><li><p><b>Service Excellence:</b> Deliver excellent service, proactivelyanticipateneeds, and respond quickly to service requests.</p></li></ul></div><div><ul><li><p><b>Policy Compliance:</b> Stay updated on company policies and procedures.</p></li></ul></div><div><ul><li><p><b>Continuous Improvement:</b> Seekand adopt best practices to improve individual and team performance.</p></li></ul></div><div><ul><li><p><b>Champion IOA Values:</b> Demonstrateintegrity and le