<div><a href="https://himalayas.app/companies/aircall">Aircall</a> is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.</div><div>Our momentum comes from a simple idea: help teams work smarter, not harder. <a href="https://himalayas.app/companies/aircall">Aircall</a>’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.</div><div><a href="https://himalayas.app/companies/aircall">Aircall</a> is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.</div><div>At <a href="https://himalayas.app/companies/aircall">Aircall</a>, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.</div><div><strong>How we work at <a href="https://himalayas.app/companies/aircall">Aircall</a>: </strong>We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.</div><div><strong>About the role:</strong><br><br>Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes. </div><h3>Key Responsibilities:</h3><ul><li>Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)</li><li>Assist customer-facing teams with invoicing, subscriptions, and payment management topics</li><li>Maintain accurate customer account balances</li><li>Collaborate closely with the Accounts Receivable and Cash Collection teams</li><li>Build and maintain professional relationships by delivering a world-class billing support experience</li><li>Develop and maintain in-depth knowledge of <a href="https://himalayas.app/companies/aircall">Aircall</a>’s billing and payment processes</li></ul><h3>Requirements:</h3><ul><li>Fluency in English and Spanish. French and German are a plus. </li><li>1+ year of experience in a B2B SaaS customer support role, or transferable relevant experience.</li><l