<h3>Who are we?</h3><p>ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a <a href="https://himalayas.app/companies/buyers-edge-platform">Buyers Edge Platform</a> SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers). Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships.</p><p><em><strong>This role will be remotely based. We are unable to provide sponsorship for work authorization for this role.</strong></em></p><p>The <strong>VP of Client Services</strong> will guide the ArrowStream Account Management leadership, Account Management and Customer Success teams to penetrate additional opportunities for the Platform within the existing client base of ArrowStream, as well as deepen relationships to ensure longevity of clients. They will help drive new business through other BEP brands, as well as outside business by adding profitable value and revenue to the company. The focus for this position is high-level strategic analysis of all offerings to prioritize what’s best for the client and Platform. This person will serve as a liaison between ArrowStream account management and all internal brands to improve processes, develop and drive campaigns to best serve clients.</p><h3>Your impact: </h3><ul><li><u>Leadership and Team Management</u><ul><li>Mentor and develop direct reports and all account management team to ensure best client and account manager experience.</li><li>Set clear performance expectations, conduct regular performance evaluations, and provide constructive feedback to team members.</li><li>Foster a collaborative and supportive team environment, promoting knowledge sharing and cross-functional collaboration.</li><li>Coordinate and schedule team trainings around account maintenance and upselling</li><li>Conduct on-going meetings and calls to communicate frequently with Management and Account Management teams on updates, information, concerns and opportunities</li><li>Have full understanding of all brands and their unique processes, as well as a strong understanding of our competition in the industry and positioning</li><li>Ensure all internal systems and databases are up-to-date with client information, all potential and current client/lead information</li><li>Focus on career development for all Account Management team members</li></ul></li><li><u>Client Relationship Management</u>:<ul><li>Develop and maintain long-term relationships with key clients, understanding their busi