<p>As a TCS Specialist, you will support the Services Operations team by assisting with Technical Contact Standardization (TCS)</p><p>reviews, process documentation, and operational initiatives. This role is responsible for ensuring accuracy, consistency, and</p><p>compliance across TCS deliverables while helping drive standardization and scalability as volume increases.</p><p>You will collaborate with stakeholders across teams, support ongoing process improvement efforts, and provide</p><p>operational relief for senior team members by managing repeatable tasks and maintaining quality standards.</p><h3>Key Responsibilities</h3><ul><li>Perform TCS reviews to ensure accuracy, consistency, and adherence to established standards and requirements.</li> <li>Review, validate, and maintain technical contact information and related documentation.</li> <li>Partner with internal stakeholders to gather requirements, document best practices, and support standardization</li> </ul><h3>initiatives.</h3><ul><li>Assist in developing, maintaining, and improving process documentation, templates, and knowledge resources.</li> <li>Support project coordination activities, including tracking deliverables, maintaining schedules, and preparing</li> </ul><h3>status updates.</h3><ul><li>Identify process gaps and recommend improvements to enhance efficiency, consistency, and scalability.</li> <li>Provide operational support and relief capacity for senior team members by managing recurring and</li> </ul><h3>administrative tasks.</h3><ul><li>Perform additional duties as assigned in support of evolving business priorities.</li> </ul><h3>Requirements</h3><ul><li>2-3 years of experience in operations support, documentation management, quality assurance, compliance,</li> </ul><p>project coordination, or a related field.</p><ul><li>Strong organizational skills with the ability to manage multiple priorities and deadlines.</li> <li>Excellent attention to detail with a focus on accuracy, consistency, and quality.</li> <li>Strong written and verbal communication skills.</li> <li>Proficiency in Microsoft Office 365, particularly Word, Excel, and collaboration tools; SharePoint experience is a</li> </ul><h3>plus.</h3><ul><li>Experience with data review, documentation management, quality assurance, or process standardization</li> </ul><h3>preferred.</h3><ul><li>Ability to work independently while collaborating effectively with cross-functional teams.</li> <li>Strong analytical and problem-solving skills with a continuous improvement mindset.</li> <li>Experience supporting operations, compliance, documentation, or standardization initiatives is highly desirable.</li> </ul><h3>Highlights</h3><p>Ensure accuracy &amp; streamline proposals! Join <a href="https://himalayas.app/companies/kdci">KDCI</a> as a TCS Specialist supporting operations.</p><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>