<p style="font-family:"><b><strong style="font-size:18pt;white-space:pre-wrap;">About <a href="https://himalayas.app/companies/nerdio">Nerdio</a></strong></b></p><p style="font-family:">At <a href="https://himalayas.app/companies/nerdio">Nerdio</a>, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. </p><p style="font-family:">We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. </p><p style="font-family:">Created in 2016, <a href="https://himalayas.app/companies/nerdio">Nerdio</a> has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using <a href="https://himalayas.app/companies/nerdio">Nerdio</a> technology. </p><p style="font-family:">Today, <a href="https://himalayas.app/companies/nerdio">Nerdio</a> is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. </p><p style="font-family:">We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and <a href="https://himalayas.app/companies/nerdio">Nerdio</a> are leading, then we want to speak with you.</p><p style="font-family:"><b><strong style="font-size:18pt;white-space:pre-wrap;">About the role</strong></b></p><p style="font-family:">You will be responsible for leading a team of motivated and skilled Support Engineers for our EMEA-based Support Team. This role balances hands-on technical support with team leadership, queue oversight, and quality control. You will be part of a highly functioning team of individuals comprised of Level 1 and 2 engineers. This is a working team lead role. You will carry cases, coach engineers, and drive operational discipline across the team to achieve world class support. </p><p style="font-family:"><b><strong style="font-size:18.5pt;white-space:pre-wrap;">What</strong></b><b><strong style="font-size:18.5pt;white-space:pre-wrap;">you'll</strong></b><b><strong style="font-size:18.5pt;white-space:pre-wrap;">do</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:"><li style="margin:0px;font-size:13.5pt;letter-spacing:0.25px;line-height:1.6;">Provide daily guidance and direction to <a href="https://himalayas.app/companies/nerdio">Nerdio</a> Support Engineers