<h3><strong>Senior Transport Coordinator Customer Service (Remote)</strong></h3><p><strong>Work From Home | Full-Time | Australian Client | MachShip System Experience Preferred</strong></p><p><a href="https://himalayas.app/companies/outsourcedin">OutsourcedIn</a> is partnering with an Australian logistics company to hire an experienced and highly organised <strong>Senior Transport Coordinator</strong>. This role is responsible for overseeing high-volume daily transport operations, managing warehouse dispatches, and maintaining seamless communication between clients and carriers.</p><p>The ideal candidate will have strong end-to-end transport coordination experience, exceptional attention to detail, and the confidence to manage multiple consignments from boxes and pallets to full container loads under tight timeframes.</p><h3><strong>Key Responsibilities</strong></h3><ul><li><p><strong>End-to-End Transport Coordination:</strong> Plan, book, and manage large volumes of daily pickups and deliveries across multiple warehouses and destinations.</p></li><li><p><strong>Customer Service &amp; Communication:</strong> Act as the primary contact for clients, providing professional support, timely updates, and clear communication regarding ETAs, delays, and delivery confirmations.</p></li><li><p><strong>Carrier Management:</strong> Liaise with multiple transport and freight providers to confirm bookings, track movements, and ensure on-time delivery of all consignments.</p></li><li><p><strong>Warehouse Collaboration:</strong> Coordinate closely with warehouse teams to confirm goods readiness, loading schedules, and dispatch priorities.</p></li><li><p><strong>Tracking &amp; Reporting:</strong> Maintain accurate tracking logs, update clients proactively with status reports, and record PODs (Proof of Delivery).</p></li><li><p><strong>Issue Resolution:</strong> Identify potential delivery issues early, communicate solutions quickly, and follow through until resolution.</p></li><li><p><strong>Continuous Improvement:</strong> Recommend and implement process improvements to streamline transport scheduling and communication efficiency.</p></li></ul><h3><strong>Skills &amp; Experience</strong></h3><ul><li><p>5+ years experience in transport coordination, logistics, or freight operations, ideally within a high-volume, fast-paced environment</p></li><li><p>Proven background coordinating multiple daily consignments (boxes, pallets, containers) across multiple carriers and warehouse sites</p></li><li><p>Excellent written and verbal communication skills with a strong customer-service orientation</p></li><li><p>Deep understanding of freight booking systems, warehouse operations, and transport documentation</p></li><li><p>Advanced organisational and multitasking skills with strong attention to detail</p></li><li><p>Confident using Excel, logistics portals, and email for real-time updates and client reporting</p></li><li><p>Ability to handle pressure, manage competing prio