Senior Operations Manager - DTC & Supply Chain - 35hrs+/week freelance & 100% remote
Time to hire
Job Description
<p><strong>I'm hiring for my client, Purefemm – a fast-growing D2C subscription brand in women's health.</strong></p>
<p>We're looking for people who think like owners, enjoy solving problems and want to help build a category-leading brand.</p>
<p>At Purefemm, we're building more than a supplement company. Our mission is to help women navigate menopause with products they trust and continue using for the long term.</p>
<p>We're building a <strong>subscription-first DTC brand</strong>, where operational excellence is just as important as marketing. Every supplier, every shipment, every customer interaction and every internal process directly impacts customer experience, retention and long-term growth.</p>
<p>That's why we're not looking for someone to simply manage operations.</p>
<p>We're looking for a <strong>Senior Operations Manager</strong> who takes ownership of our entire operations function - from Supply Chain and Fulfillment to Customer Support and operational excellence.</p>
<p>You won't join to maintain existing processes. You'll join to improve them.</p>
<p>We expect someone with a true ownership mentality - someone who can step into the business, build a complete understanding of our operations within the first two weeks, proactively identify opportunities to save time, reduce costs and improve efficiency, and then take ownership of implementing those improvements.</p>
<p>You'll work directly with the Founder, own day-to-day operational decisions and build scalable systems that support the next stage of Purefemm's growth, including new product launches and international expansion.</p>
<p>If you enjoy creating structure from complexity, think like a business owner rather than an operator, and want to have a direct impact on building one of Europe's leading subscription brands in women's health, we'd love to hear from you.</p>
<h2>Tasks</h2>
<p>Responsibilities</p>
<p>Supply Chain</p>
<ul>
<li>Own supplier relationships across manufacturing, packaging and labeling partners.</li>
<li>Manage purchasing, demand planning and inventory forecasting based on sales performance, ad spend and customer behavior.</li>
<li>Monitor inventory levels and proactively manage replenishment to prevent stockouts.</li>
<li>Build backup supplier strategies and mitigate operational risks.</li>
<li>Lead supplier negotiations and continuously optimize pricing and commercial terms.</li>
<li>Coordinate product notifications and operational compliance requirements across all relevant markets.</li>
</ul>
<p>Fulfillment & Logistics</p>
<ul>
<li>Own the relationship with our 3PL fulfillment partners and continuously improve operational performance.</li>
<li>Monitor daily order flow and ensure smooth fulfillment operations.</li>
<li>Optimize shipping costs across Germany, Austria, Switzerland and the wider EU.</li>
<li>Resolve operational issues including delivery disputes, incorrect addresses, courier issues and slow-moving inventory.</li>
<li>Lead fulfillment op
Skills
Language Requirements