<div>At <a href="https://himalayas.app/companies/vc3">VC3</a>, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. <div>We're a team of doers, builders, and tech whisperers who live by 4 core values: <br><strong>Go Beyond </strong>| <strong>Own It </strong>| <strong>Be Curious</strong>| <strong>Serve as One</strong><br><br>We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. <div><strong>The Impact you will have: </strong></div><div>The primary focus of this role is to manage and lead the Client Solutions team in providing a superior level of service to our clients while fulfilling quoting requests. With that, the manager must be able to deliver effective leadership, strategy, follow up and direction that aligns with the overall goals of the company. We must continually train and educate employees on why our people, process and technology standards exist and how it benefits our clients and <a href="https://himalayas.app/companies/vc3">VC3</a>.</div><div><div>To ensure an exceptional result, you will need to have a clear understanding of the challenges and opportunities our clients face and how our teams as a whole combine to deliver our promise. Providing services in a timely and professional manner while ensuring key parties are kept informed is critical. We are a data driven company and analysis for decision making and overall strategy is ongoing.</div><h3>What you will be doing: </h3><div><ul><li>Develop, implement, effectively maintain, and continually update quoting processes, standards, guidelines, and procedures within the department. </li><li>Ensure objectives are clear, progress is tracked, and results are reviewed regularly. </li><li>Manage the quoting queue/backlog to meet or exceed SLO’s. </li><li>Responsible for the scheduling, time, and utilization management of team members. Ensuring every hour is a profitable hour and that workflows and procedures are being followed. </li><li>Perform proactive issue trending and data reporting for the improvement of key metrics. </li><li>Perform employee reviews, manage headcount, hiring and overall HR management for your department. Build a culture of continuous improvement via feedback, coaching and employee development. </li><li>Communicate with all parties in a constructive manner to ensure client expectations are met or exceeded. </li><li>Review and manage backlog of client quote requests to ensure services are being correctly scheduled and prioritized. </li><li>Provide timely responses and guidance to client quote requests, either directly if needed or via your team. </li><li>Perform client follow-up to verify final resolution and determine satisfaction l