<p>Join <a href="https://himalayas.app/companies/smart-wfm">Smart WFM</a> as our Operations Officer – Governance, Contracts &amp; Compliance and help build the operating discipline behind one of Australia's leading workforce technology consultancies.</p><p>At <a href="https://himalayas.app/companies/smart-wfm">Smart WFM</a>, we partner with organisations to unlock the power of people through innovative workforce management and HR technology solutions. As an Operations Officer, you will play a critical role in ensuring our governance, contract management and operational compliance activities support sustainable growth while protecting both our clients and our business.</p><p>Reporting to the Chief Operating Officer, you will work across operations, commercial, delivery and leadership to ensure client commitments, governance processes and contract obligations are organised, visible and consistently delivered. You will become the central coordinator who helps transform complex agreements and operational requirements into practical business actions.</p><p>This is a highly collaborative role that combines governance, contract administration, operational coordination and continuous improvement. You'll help strengthen <a href="https://himalayas.app/companies/smart-wfm">Smart WFM</a>'s operating maturity by improving visibility, reducing risk and ensuring our leaders have confidence that commitments are being met.</p><p>This role is ideal for someone who enjoys bringing structure to complexity, has excellent organisational and communication skills, is comfortable working with technology, and takes pride in helping a growing business operate professionally and efficiently.</p><p>While this is a remote-first role, occasional travel to client sites or team events may be required.</p><h3>Key Responsibilities</h3><h3>Governance &amp; Operating Discipline</h3><p>Maintain <a href="https://himalayas.app/companies/smart-wfm">Smart WFM</a>'s governance registers, approvals, risks, policies and operational actions while supporting the Executive Operating Rhythm through governance reporting, action tracking and decision management.</p><p>Contract Management &amp; Obligation Control </p><p>Maintain client agreements, Statements of Work, renewals and commercial documentation while tracking operational obligations, reporting commitments, renewal dates and contract compliance requirements.</p><h3>Legal &amp; Compliance Support </h3><p>Provide para-legal style operational support by coordinating contract reviews, document preparation, legal engagement, issue summaries and compliance activities while ensuring legal advice is obtained from qualified advisors where required.</p><h3>Client Commitment &amp; Delivery Governance </h3><p>Work closely with Practice Leaders, Project Managers and Customer Success to ensure contractual commitments are translated into practical delivery activities and remain visible throughout the client lifecycle.</p><h3>Systems, Data &amp; Technolo