<h3><strong>Support a multi-million dollar business' supply-chain &amp; logistics team</strong></h3><p><strong>About <a href="https://himalayas.app/companies/fresh-prints">Fresh Prints</a></strong><br><a href="https://himalayas.app/companies/fresh-prints">Fresh Prints</a> is a New York-based custom apparel startup. We work with talented student entrepreneurs and provide the working capital, training, and support they need to build businesses at their schools.</p><p><strong>About the Operations Manager</strong><br>This is Sofia, an Operations Manager at <a href="https://himalayas.app/companies/fresh-prints">Fresh Prints</a>.</p><p>I joined <a href="https://himalayas.app/companies/fresh-prints">Fresh Prints</a> back in 2016 as an Artist. A college friend of mine was actually the first Artist hired in the Philippines, and I was the second. At the time, I had just graduated, jobs weren’t easy to come by, and the idea of working from home without having to leave my province felt like a huge win.</p><p><a href="https://himalayas.app/companies/fresh-prints">Fresh Prints</a> ended up becoming my training ground for pretty much everything.</p><p>I wasn’t just learning how to design. I was learning how to work with people from different countries, communicate in English in a professional setting, and adjust to a culture where being confident and outspoken actually mattered. Coming from a more reserved background, that took some getting used to.</p><p>As time went on, my role started to change. I moved from just doing the work to managing people, which was honestly one of the hardest transitions for me. Leadership didn’t come naturally, and I had to be very intentional about growing into it. A lot of it was learning through mistakes and figuring things out as I went.</p><p>Over time, my focus also shifted. It became less about just creating designs and more about how things work behind the scenes. How do we make processes more efficient? How do we support teams better? How do we handle things at scale?</p><p>That shift eventually led me into Operations, where I now focus on managing workflows, systems, and teams that keep things running.</p><p>Looking back, the biggest change has really been in how I think. I’ve become more analytical, more structured in how I approach problems, and more focused on the bigger picture instead of just the task in front of me.</p><p>Now, we’re looking for people who are ready to grow beyond just executing tasks.</p><ul><li>How can you take ownership of your work and your team?</li><li>How can you improve systems, not just follow them?</li><li>How can you stay steady and effective in a fast-moving environment?</li></ul><p>If you’re someone who’s resourceful, independent, and open to figuring things out as you go, this might just be the place for you!</p><h3>About the Role</h3><p>We are looking for a detail-oriented, analytical, and highly organized Triage Associate to help review, understand, and route incoming requests across