<h3>About Us</h3><div><a href="https://himalayas.app/companies/sophos">Sophos</a> is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. <a href="https://himalayas.app/companies/sophos">Sophos</a> meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from <a href="https://himalayas.app/companies/sophos">Sophos</a> X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.</div><div><a href="https://himalayas.app/companies/sophos">Sophos</a> offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.</div><div><a href="https://himalayas.app/companies/sophos">Sophos</a> goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. <a href="https://himalayas.app/companies/sophos">Sophos</a> is headquartered in Oxford, U.K. More information is available at <a href="https://www.sophos.com" rel="nofollow ugc noopener noreferrer" target="_blank">www.sophos.com</a>.</div><h3><strong>Role Summary</strong></h3><div><a href="https://himalayas.app/companies/sophos">Sophos</a> is seeking an experienced and motivated MDR Manager to support its Managed Detection and Response customers. The successful candidate will lead MDR analysts and day-to-day operations, ensuring operational quality, timely incident handling, effective customer and stakeholder communication, consistent reporting, and continuous service improvement.</div><div>As part of the Managed Detection and Response team, you will help deliver best-in-class monitoring, detection, and response services that proactively defend customer environments. You will guide investigations, review quality, coach analysts, manage escalations, and use operational insights to improve team performance, investigation consistency, and customer outcomes.</div><h3>What you will do</h3><ul><div><li><p>Lead day-to-day MDR operations, overseeing case queues, analyst workloads, SLA performance, escalations, and resource allocation to ensure consistent service delivery.</p></li><li><p>Guide and review incident investigations, validating findings, assessing business impact, recommending response actions, and ens