<div class="content-intro"><p>As a member of the <a href="https://himalayas.app/companies/shipbob">ShipBob</a> Team, you will...</p><ul><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Grow with an Ownership Mindset</strong>: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for <a href="https://himalayas.app/companies/shipbob">ShipBob</a>, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Collaborate with Peers and Leaders Alike: </strong>At <a href="https://himalayas.app/companies/shipbob">ShipBob</a>, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Experience a High-Performance Culture and Clear Purpose: </strong>We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.</li></ul></div><p><strong>Location:</strong> Remote - India</p><h3>Role Description:</h3><p>We are looking for a dedicated Manager for Merchant OPS. You will be responsible for managing a team of vertical leaders, analysts as well as a support team during a specified shift time, fostering a positive work environment, ensuring customer satisfaction and proper team operation. You will have a hands-on approach and be committed to the expansion &amp; success of the business by implementing strategies that increase productivity and enable the company to hit Service Level Agreements, specific vertical KPI’s, create SOPs, training documents, maintaining attendance records, delivering weekly feedback on 1/1s, quarterly KPIs, performance review, etc. This role reports to the Senior Manager, Control Tower, who also serves as the backup for this role.</p><h3>What you’ll do:</h3><h3>Team Management and Strategy </h3><ul><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Motivate the team to meet organizational goals, daily targets, and performance metrics while fostering a positive, collaborative work environment, including bi-weekly report-outs to your senior manager on team health and attendance.</li><li style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Manage team attendance, workload distribution, and coverage planning for holidays and unplanned absences to ensure consistent service quality for oper