<h4>Ever thought about working remotely for a UK-based company?</h4><p class="isSelectedEnd">We're looking for a highly organised, reliable, and proactive IT Operations Administrator to join our growing team. This is an exciting opportunity to work remotely for a UK-based company while gaining exposure to IT operations, helpdesk administration, technical support coordination, reporting, procurement, and customer service.</p><p class="isSelectedEnd">If you enjoy keeping things organised, supporting users, and ensuring operations run smoothly behind the scenes, we'd love to hear from you.</p><h4>Duties &amp; Responsibilities</h4><ul><li><p>Act as the first point of contact for incoming helpdesk tickets.</p></li><li><p>Assign and manage support tickets efficiently through Freshdesk.</p></li><li><p>Monitor and report on helpdesk performance and ticket status.</p></li><li><p>Maintain and update Excel reports and operational trackers.</p></li><li><p>Maintain hardware and software asset inventories.</p></li><li><p>Assist with the procurement of IT equipment and software.</p></li><li><p>Follow up on orders and coordinate deliveries with suppliers.</p></li><li><p>Liaise with vendors regarding hardware replacements and warranty claims.</p></li><li><p>Respond to customer enquiries professionally and efficiently.</p></li><li><p>Maintain accurate records of customer interactions, troubleshooting steps, and resolutions.</p></li><li><p>Create and maintain technical documentation and internal procedures.</p></li><li><p>Escalate issues where required and collaborate with technical teams to ensure timely resolution.</p></li><li><p>Keep customers and colleagues informed of progress and outcomes.</p></li><li><p>Support continuous improvement of operational processes and service delivery.</p></li></ul><h4>Remote Work Requirements</h4><p class="isSelectedEnd">To be successful in this role, you will need:</p><ul><li><p>A reliable internet connection (fibre preferred), access to a laptop or desktop that meets basic work requirements, and a backup solution for connectivity or power outages where possible.</p></li><li><p>A professional home working environment suitable for remote work.</p></li><li><p>The ability to communicate effectively using virtual collaboration tools.</p></li></ul><h4>What's In It For You?</h4><ul><li><h3>Fully remote position.</h3></li><li><p>Opportunity to work for a UK-based company.</p></li><li><p>Exposure to international business operations and clients.</p></li><li><h3>40 days paid holiday annually.</h3></li><li><p>Supportive and collaborative team environment.</p></li><li><p>Opportunities to learn and grow within the business.</p></li></ul><h4>Working Hours</h4><h3>08:30 – 17:00 (UK Time) Monday to Friday</h3><h3>Requirements</h3><ol><li><p>Minimum 2 years' experience in a technical support, helpdesk, or IT administration role.</p></li><li><p>Proven administration experience with strong organisational skills.</p></li><li><p>Proficiency in Micr