<h3>Job Purpose</h3><h3>Job Purpose</h3><p>We are seeking an experienced and client-focused IP Renewal Service Manager to own and nurture a portfolio of key client relationships. In this pivotal role, you will serve as the central point of contact for all renewal-related activities, driving customer satisfaction and retention. The ideal candidate will be a strategic partner to our clients, anticipating their needs and ensuring the seamless, timely, and accurate management of their valuable intellectual property assets. This position requires deep industry knowledge, exceptional problem-solving abilities, and a proven track record of managing complex client accounts within the IP sector.</p><h3>About Protect</h3><p>We help Protect our customers’ ideas and innovations</p><h3>Job Overview</h3><h3>Key Responsibilities</h3><ul><li>Act as the primary relationship owner for a dedicated portfolio of customer accounts, serving as the main point of contact for all renewal-related inquiries from both clients and internal teams.</li><li>Proactively manage and monitor multiple customer accounts, ensuring timely delivery of all communications and projects.</li><li>Drive customer retention and satisfaction by understanding and anticipating client needs, providing expert guidance, and delivering exceptional service.</li><li>Join customer care calls and contribute key insights and analysis for strategic business reviews.</li><li>Gather and analyze data on customer behavior to generate internal reports that inform strategy and improve service delivery.</li><li>Oversee the end-to-end renewal process for your client portfolio, from processing customer instructions to generating accurate invoices.</li><li>Prepare precise cost estimates, budget forecasts, and other customized reports as requested by clients.</li><li>Collaborate closely with Payments Hub to support financial operations related to your accounts, supporting handling of payment rejections and issuance of credit notes in a timely manner.</li><li>Liaise directly with the Payments Hub and Finance department to ensure all billing-related queries are addressed and resolved efficiently.</li><li>Collaborate with internal teams to improve processes and systems with a continuous improvement mindset.</li><li>Collaborate closely with the Sales and Customer Onboarding teams to ensure a smooth and successful onboarding process for new client accounts.</li><li>Partner with the Data Integrity Team to ensure all data onboarding activities adhere to project timelines and meet our high standards for accuracy.</li><li>Participate in sales calls as a subject matter expert when needed to help secure new business.</li><li>Train and mentor team members as required, providing assistance and guidance to ensure work is completed accurately and efficiently.</li><li>Identify risk to client account and collaborate with internal teams to address any challenges.</li></ul><h3>Skills &amp; Experience</h3><ul><li>A minimum of 6 years of d