<div class="description"><h3>Job Summary</h3><p>The EHR and Billing Support Specialist provides first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software. This role requires a strong understanding of EHR systems and medical billing processes, excellent communication skills, and a customer-first mindset. </p><h3>Job Details</h3><h3>Work Setup: Work from Home </h3><p>Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM Pacific Standard Time (PST) | Monday to Friday, 9:00 PM - 6:00 AM Manila Time</p><h3>Holidays: Follows U.S. (PST) holidays </h3><h3>Key Responsibilities</h3><ul><li>Handle inbound support calls from existing clients and provide timely assistance. </li></ul><ul><li>Accurately document customer issues, resolutions, and follow-up actions within the CRM system. </li></ul><ul><li>Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions. </li></ul><ul><li>Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions. </li></ul><ul><li>Escalate complex technical issues to appropriate teams when necessary. </li></ul><ul><li>Maintain a high level of customer service while managing multiple support requests. </li></ul><ul><li>Continuously learn and adapt to software updates, system enhancements, and support processes. </li></ul><ul><li>Collaborate effectively with remote team members to deliver consistent and efficient support. </li></ul><h3>Qualifications</h3><ul><li>High school graduate; college-level education is an advantage but not required. </li></ul><ul><li>At least one (1) year of recent experience in medical billing. </li></ul><ul><li>At least one (1) year of recent experience working with EHR systems. </li></ul><ul><li>Excellent English communication skills, both written and verbal. </li></ul><ul><li>Strong interpersonal, listening, and customer service skills. </li></ul><ul><li>Working knowledge of Windows 10 and Windows 11 operating systems and related devices. </li></ul><ul><li>Ability to follow instructions, learn quickly, and adapt to new technologies and processes. </li></ul><ul><li>Strong problem-solving skills and attention to detail. </li></ul><ul><li>Ability to multitask and work effectively in a fast-paced environment. </li></ul><ul><li>Knowledge of healthcare and medical terminology. </li></ul><ul><li>Previous experience providing software or technical support within a healthcare environment. </li></ul></div><p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>