<h3>Job Title: Customer Success Manager</h3><h3>Location: EU</h3><h3>(Remote)</h3><h4><strong>Who You’ll Work For:</strong></h4><p><a href="https://himalayas.app/companies/makersite">Makersite</a> is an award-winning data software company that empowers teams to manage product sustainability, cost, and compliance; simultaneously, from a web browser. Our mission is to help manufacturing companies make better decisions and create safer, more sustainable products through data-driven analysis. We believe that technology can help corporations to have a more positive impact on their environment. That is why we developed a platform that uses cutting-edge technology, big data, and breakthrough algorithms to deliver product intelligence, unlike anything on the market.</p><p>For manufacturing companies with complex supply chains that want to accelerate product development, build resilience or reduce costs, <a href="https://himalayas.app/companies/makersite">Makersite</a> is a disruptive digital twin platform that uses AI to connect and enrich cross-departmental data into live models for analysis, collaboration and decision support. Digital twins can be used to understand how externalities like regulations, supply shortages etc. affect a business and help teams evaluate scenarios taking into account multiple criteria like costs, environment, compliance etc. at the same time.</p><h4><strong>Who We’re Looking For:</strong></h4><p>We are looking for an accomplished technical Customer Success Manager to join our Customer Success team in the EU. The ideal candidate will have a proven track record of leading high-value, complex software implementations for large enterprise manufacturers, with experience across domains such as ERP, PLM, PIM, or other enterprise business systems. In this pivotal role, you will drive successful customer outcomes by guiding strategic implementations, building trusted relationships with technical and business stakeholders, and ensuring customers realize long-term value from our platform. You will partner closely with our implementation, product, and commercial teams to deliver successful deployments, drive adoption, mitigate delivery risks, and support customer renewals, growth, and overall satisfaction.</p><h4><strong>What You’ll Do:</strong></h4><ol> <li> <h3><strong>Customer Consultation &amp; Support:</strong></h3> <ul> <li><p><strong>Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals.</strong></p></li> <li><p><strong>Offer domain and technical support on risk management, compliance, and cost optimization.</strong></p></li> <li><p><strong>Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics.</strong></p></li> </ul> </li> <li> <h3><strong>Customer Success &amp; Growth:</strong></h3> <ul> <li><p><strong>Drive customer renewals by ensuring they achieve their desired outcomes with our solutions.</strong></p></li> <li><p><stron