Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses, citizens, and support law enforcement operations.<br><br>Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.<br><br>Each of us can help make the world a safer place. <strong>Join us!<br><br></strong><strong>About The Role<br><br></strong>It is a mid-level position; we are open to professionals with 3 to 5 years of experience.<br><br>The customer success manager is a dynamic, people-focused role in which candidates have the opportunity to make a meaningful impact on the development of our customers’ journey.<br><br>As a CSM, this person will empower customers to achieve their goals while directly contributing to the company’s growth and success. We require talented, open-minded and skilled people who enjoy building relationships, problem-solving, and delivering exceptional customer experiences.<br><br><strong>Your Mission<br><br></strong><ul><li>Help customers get started with smooth onboarding, training sessions, and regular check-ins within the URP scope (URP = Unified Risk Platform).</li><li>Drive resolution of client requests and technical problems. Lead the path from issue identification to confirmed closure.</li><li>Ensure clients are fully utilizing the URP platform. Guide them through features, use cases, and platform updates.</li><li>Create and update project plans to keep everything on track with your customers.</li><li>Stay connected with customers and your team to ensure workflows run seamlessly.</li><li>Spot and solve potential issues early to keep customers happy and engaged.</li><li>Share updates about new trends, features, or anything exciting related to their projects.</li><li>Be the go-to person for customer questions and tackle any challenges that come up.</li><li>Prepare helpful materials and take proactive steps to ensure projects stay on course.</li><li>Check in on customer satisfaction with surveys and feedback sessions.</li><li>Work with the team lead to improve TI/DRP and ASM customer experience.</li><li>Proactively monitor account health. Detect risks (underutilization, integration issues, satisfaction drops) before they become problems.</li><li>Identify expansion and renewal opportunities. Support retention by demonstrating continuous value<br><br></li></ul><strong>What We Are Looking For<br><br></strong><ul><li>Professionals with 3 to 5 years of experience, preferably in cybersecurity or technical areas.</li><li>Basics of Cyber Threat Intel