<p>Customer Service Assistant (m/f/d)</p> <p>Remote position | Germany | Part‑time (25h/week, 5 days/week)</p> <p>To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business.</p> <p>This is a part‑time remote role, working 25 hours per week over 5 days.</p> <p>Your role</p> <p>You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams.<br> You will play a key role in delivering high‑quality service and maintaining strong customer relationships.</p> <p>Our solutions include:</p> <ul> <li>Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.)</li> <li>Electro‑mechanical components for multiple industrial sectors</li> </ul> <p>Your responsibilities</p> <ul> <li>Process and follow up customer orders in line with contract review</li> <li>Support the creation and maintenance of strong, trusting relationships with customers</li> <li>Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments</li> <li>Prepare pro forma invoices, invoices and credit notes (in case of disputes)</li> <li>Answer incoming calls, provide basic information or redirect inquiries</li> <li>Maintain accurate administrative records and documentation</li> <li>Assist in improving processes and updating department procedures</li> </ul> <p>Your profile</p> <ul> <li>Degree in International Business, Sales Administration or similar preferred</li> <li>First experience in customer service, administration or a commercial support role</li> <li>Fluent in <strong>German and English</strong> (additional languages are a plus)</li> <li>Knowledge of SAP is an advantage</li> <li>Strong interpersonal and communication skills</li> <li>Organized, detail‑oriented and rigorous</li> <li>Team player with a proactive attitude</li> <li>Good analytical skills</li> <li>Interest in administrative and coordination tasks</li> </ul> <p>What CIPEM / ICAPE Group offers</p> <ul> <li>Permanent part‑time contract (25h/week)</li> <li>Competitive salary based on experience – show us what you can do</li> <li>Fully remote position in Germany</li> <li>International and collaborative work environment</li> <li>Opportunities for growth within a fast‑growing global group</li> <li>Position open to applicants with disabilities</li> </ul> <p>Why join us?</p> <p>CIPEM, a subsidiary of ICAPE Group, specializes in custom‑made technical parts across more than 10 product families for a wide range of industries.</p> <p>ICAPE Group is the European leader in Printed Circuit Boards and custom‑made electro‑mechanical parts, with:</p> <ul> <li>34 subsidiaries worldwide</li> <li>+3,650 customers in over 60 countries</li> <li>+650 employees globally</li> </ul> <p>We combine technical expertise, service excellence and inter