<p><em>Please submit your CV in English and indicate your level of English proficiency. </em></p><p><a href="https://himalayas.app/companies/mindrift">Mindrift</a> connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. <strong>Participation is project-based, not permanent employment.</strong></p><h3>What this opportunity involves</h3><p>While each project involves unique tasks, contributors may:</p><ul><li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li><li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li><li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li><li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li><li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li></ul><h3>What we look for</h3><p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p><ul><li>Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field;</li><li>2+ years of customer service, banking, retail, or financial services experience;</li><li>Current or recent experience in customer service &amp; support, or banking &amp; financial roles, or adjacent roles;</li><li>Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li><li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li><li>Strong written English (C1+).</li></ul><h3>How it works </h3><p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p><h3>Project time expectations </h3><p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active. </p><h3>Compensation </h3><p>On this project, contributors can earn up to <strong>$50 per hour equivalent</strong>, depending on their level and pace of contribution. </p><p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may of