<h3>Description</h3><p><a href="https://tripleten.com/" rel="nofollow ugc noopener noreferrer" target="_blank"><strong></strong></a><strong><a href="https://himalayas.app/companies/tripleten">TripleTen</a></strong> is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We've been doing it for over five years, teaching complete beginners — people with no prior tech background — through cohort-based programs built on our own platform and curriculum, developed in partnership with Nebius AI. Our team is fully remote and globally distributed, and we serve a large, active student base across both regions.</p><p>We are looking for a <strong>Payments Operations Specialist</strong> to support the end-to-end student payment lifecycle, including payment processing, loan operations, documentation management, refund handling, and cross-functional coordination, while ensuring accuracy, efficiency, and an excellent student experience.</p><h3>What you will do</h3><ul><li>Manage and process student payments, ensuring accuracy across payment schedules, billing records, and partner systems.</li><li>Support loan operations by reviewing eligibility requirements, coordinating documentation, and maintaining accurate records throughout the approval process.</li><li>Maintain and validate payment data, reconcile transactions, and monitor enrollments to ensure data integrity across systems.</li><li>Process and manage student documentation, including enrollment agreements, academic records, and other operational documents.</li><li>Collaborate with internal teams to resolve payment-related inquiries, refunds, documentation requests, and operational issues.</li><li>Handle payment operations workflows, including payment plan adjustments, program transfers, payment link generation, and issue resolution.</li><li>Calculate, process, and communicate student refunds in a timely and accurate manner.</li><li>Monitor recurring payment plans, proactively identifying and addressing payment issues to support a positive student experience.</li><li>Contribute to the continuous improvement of operational processes, documentation, and team workflows.</li></ul><p><strong>Please note:</strong> The Payments Operations Team manages several operational streams. In this role, you will focus on a specific area while collaborating closely with the broader team.</p><h3>Requirements</h3><ul><li><strong>1+ year of experience in an operational role within an IT, SaaS, EdTech, or other technology-driven environment.</strong></li><li><strong>Advanced English communication skills, both written and spoken.</strong></li><li><strong>Advanced Excel skills, including complex formulas (e.g. XLOOKUP, INDEX/MATCH), data validation, reporting, and working with large datasets.</strong></li><li>Experience working with operational systems such as billing platforms, CRM tools, help desk systems, or data management tools.</li><li>Strong analytical and problem-solv