<p>At <a href="https://himalayas.app/companies/luminare-health">Luminare Health</a>, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success.</p><br><p>We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join <a href="https://himalayas.app/companies/luminare-health">Luminare Health</a>, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.</p><h3><b>Job Summary</b></h3>**** Remote employees must live within the continental United States, <br>excluding: Alaska, New York, California, or Hawaii. *******<br><br>Responsible for providing quality service by accurately and respectfully responding to telephonic, written and electronic inquiries from employees/members, providers and clients a high volume call center. Inquiries include a variety of topics such as benefits, eligibility, claim status, claim disposition and so on. <br><br>This role requires the ability to seamlessly navigate multiple system applications/screens, various resources and tools to accurately respond to inquiries while on the phone and to thoroughly/accurately document all inquiries and actions taken using applicable software applications while following <a href="https://himalayas.app/companies/luminare-health">Luminare Health</a> guidelines.<br><br>This position requires candidates to physically reside in the United States and be able to complete employer‑verified I‑9 documentation.<br><br>This is a Telecommute (Remote) role. Remote employees must live within the continental United States, excluding Alaska, New York, California, or Hawaii.<p></p><h3>Training &amp; Work Schedule</h3><p>This position requires completion of a 4–6 week paid training program, held:<br><br>Monday–Friday<br>8:00 AM – 4:00 PM CST<br>After training, standard work hours transition to:<br><br>11:00 AM – 7:00 PM CST<br><br>Operating Hours:<br>Our department operates 7:00 AM – 7:00 PM CST, seven days a week, and this role includes rotating Saturday and Sunday shifts as part of the normal schedule.<br><br>This position is 100% remote with a pay range from $20.00-$22.00 per hour and eligible for annual bonus incentive.</p><h3>Required Job Qualifications:</h3><ul><li><h3>High School diploma or GED equivalent</h3></li><li><p>Minimum 1 year previous customer service experience</p></li><li><p>Ability to work in a fast-paced, high demand, structured service oriented environment</p></li><li><p>Excellent verbal, written and interpersonal communication skills</p></li><li><p>Ability to effectively deal with problems in varying situations and reach resolution in a timely manner.</p></li><li><p>Must possess strong reasoning and analytical skills and resolve issues for customers quickly and accurately while maneuvering between multiple systems/screens while on the phone.<