<div>About Us</div><div>At <a rel="noopener noreferrer" class="postings-link" style="font-size: 16px;" href="http://<a href='https://himalayas.app/companies/tradeify'>Tradeify</a>.co"></a><a href="https://himalayas.app/companies/tradeify">Tradeify</a>.co, we are not just another proprietary trading firm; we are a dynamic and innovative force, specializing in multi-asset trading through sophisticated, data-driven strategies and cutting-edge technology. We partner with industry leaders like NinjaTrader and Tradovate to provide our traders with a best-in-class experience. Our core mission is to empower exceptional traders by providing significant capital, state-of-the-art technology, and unwavering support, enabling them to thrive in the complexities of global financial markets.</div><div>We are deeply rooted in a culture of quantitative analysis, rigorous risk management, and perpetual learning. </div><div>As we continue our aggressive growth trajectory, we are seeking talented Trader Support Specialists to work with our prop traders during the US time zones.</div><h3>The Opportunity</h3><ul><li>Serve as the primary point of contact for <a rel="noopener noreferrer" class="postings-link" href="http://<a href='https://himalayas.app/companies/tradeify'>Tradeify</a>.co"></a><a href="https://himalayas.app/companies/tradeify">Tradeify</a>.co traders and customers, owning interactions from start to resolution through all support channels, including live chat, email, and Discord. </li><li>Accurately identify, assess, and efficiently resolve a wide range of inquiries, spanning from general account questions to more complex technical and operational issues related to trading platforms, data feeds, and execution. </li><li>Use technical ability to master trading platforms, internal tools, and proprietary systems, maintaining in-depth product knowledge through ongoing education.</li><li>Skillfully troubleshoot incoming inquiries, determining severity, and escalating to appropriate internal teams such as Compliance, Operations, and Technology when necessary, ensuring prompt resolution and diligent follow-up. </li><li>Make every trader interaction complete, using empathy as well as knowledge to provide white-glove care.</li><li>Actively participate in improving <a rel="noopener noreferrer" class="postings-link" href="http://<a href='https://himalayas.app/companies/tradeify'>Tradeify</a>.co"></a><a href="https://himalayas.app/companies/tradeify">Tradeify</a>.co’s trader-focused Learning Center and our internal knowledge bases to promote self-service capabilities for traders. </li><li>Contribute to team goals by focusing on customer satisfaction (CSAT), Quality Assurance, and overall response times.</li><li>Educate both existing and potential traders in their understanding of how <a rel="noopener noreferrer" class="postings-link" href="http://<a href='https://himalayas.app/companies/tradeify'>Tradeify</a>.co"></a><a href="https://himalayas.app/companies/tra