<h3><u>Be part of an amazing story.</u></h3><p>Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.  </p><h3><u>Job Overview</u></h3><p style="margin-left:0in">The Senior Manager, Facilities – Alarm Projects and Repair is responsible for overseeing Macy’s fire and burglar alarm systems repair and project programs, a scope that directly impacts store safety, operational continuity, and expense control. This critical role ensures that alarm repairs are completed in a timely manner to support life safety and security standards, minimizing system downtime and limiting related costs. The Senior Manager provides leadership and technical guidance to the alarm operations team and vendors, driving process improvements and maintaining accountability for effective alarm issue resolution and successful completion of alarm upgrade projects.</p><h3><u>What You Will Do</u></h3><ul><li>Oversee day-to-day fire and burglar alarm repair operations across all locations, including management of alarm-related work orders in ServiceChannel, to ensure issues are resolved promptly, downtime is minimized, and extra costs are avoided.</li><li>Lead direct reports in support of maintaining and advancing the capabilities and dependability of alarm systems.</li><li>Lead direct reports to schedule and verify alarm inspections and certifications as required or warranted. </li><li>Manage the alarm ticketing and work order process in partnership with the MSOC team, making sure alarm incidents are addressed effectively and escalated when necessary.</li><li>Guide remediation of alarm system deficiencies by reviewing and approving fire and burglar alarm repair proposals and ensuring corrective actions are carried out appropriately.</li><li>Ensure reliable alarm communications (phone lines, cellular, network) by promptly resolving any service interruptions in coordination with providers.</li><li>Lead major alarm system upgrade projects and new alarm installations, overseeing system design and RFP processes.</li><li>Ensure new or upgraded burglar/fire alarm systems are delivered on time and within budget.</li><li>Support leadership direction and embrace change.</li><li>Manage financial commitments. </li><li>Assist in developing policies and procedures.</li><li>Generate ideas for improvement.</li><li>Collaborate with business partners and third-party providers (e.g. Asset Protection and alarm service vendors) to improve alarm program effectiveness.</li><li>Ensure clear, thorough communication of alarm activities and updates across all relevant stakeholders (inc