JobHunter AI
Senior Product Manager, Patient Experience
Maximus
Location
United States
Work Mode
Remote
Type
Full-Time
Sector
Ngo
First Seen
2026-07-04
Source
himalayas
Remote United States NGO IT Communications Healthcare Deadline Unclear Remote
Job Description
<h3>About <a href="https://himalayas.app/companies/maximustribe">Maximus</a></h3><p style="min-height:1.5em"><a href="https://himalayas.app/companies/maximustribe">Maximus</a> (<a rel="nofollow ugc noopener noreferrer" href="https://www.maximustribe.com/" target="_blank"><u>https://www.maximustribe.com/</u></a>) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. <a href="https://himalayas.app/companies/maximustribe">Maximus</a> has achieved profitability, 8-figure ARR, and is doubling year over year — with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors and operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, and Shopify.<br></p><h3>About the role</h3><p style="min-height:1.5em">We're looking for a Senior Product Manager to own everything a patient experiences after they sign up. Our patients are on prescribed, physician-supervised protocols, which means their experience spans both the digital product and the real world. You will own both.</p><p style="min-height:1.5em">On the digital side, that means every aspect of a patient's ongoing engagement with <a href="https://himalayas.app/companies/maximustribe">Maximus</a>: provider messaging, protocol check-ins, lab results, dashboards, and subscription management. On the physical side, it means the operational journey that clinical care requires: getting patients to complete their labs (at-home kits and walk-in draws at Quest), keeping them synced with their provider for controlled-substance protocols like TRT, and making sure prescriptions, refills, and protocol changes happen without friction.</p><p style="min-height:1.5em">This role owns retention and LTV outcomes for patients across all <a href="https://himalayas.app/companies/maximustribe">Maximus</a> protocols. You will also partner with the growth team on cross-protocol adoption — helping existing patients discover and start additional protocols is a shared mandate, with growth owning the commercial levers and you owning the in-product experience that makes those recommendations feel like good medicine rather than upsell.</p><p style="min-height:1.5em">You will report to the Director of Product and lead a dedicated engineering pod, with a design partner embedded in the team. This is a senior IC role with full ownership of the post-purchase roadmap.<br></p><h3>What you'll do</h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the post-signup product roadmap end to end: define the strategy, prioritize the backlog, and ship with your dedicated engineering pod and design partner</p></li><li><p style="min-height:1.5em">Improve the digital patient experience across provider messaging, check-ins, lab results, protocol content, and subscription management (pause, plan changes, payment r