Senior Customer Success Manager- Public Sector
GitLab
Job Description
<div class="content-intro"><p><a href="https://himalayas.app/companies/gitlab-com">GitLab</a> is the intelligent orchestration platform for DevSecOps. <a href="https://himalayas.app/companies/gitlab-com">GitLab</a> enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust <a href="https://himalayas.app/companies/gitlab-com">GitLab</a> to ship better, more secure software faster.</p><p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. <a href="https://himalayas.app/companies/gitlab-com">GitLab</a> is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI" rel="nofollow ugc noopener noreferrer" target="_blank">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p><p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on <a href="https://himalayas.app/companies/gitlab-com">GitLab</a> data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of <a href="https://himalayas.app/companies/gitlab-com">GitLab</a>.</em></p></div><h4><strong>An overview of this role</strong></h4><p>As a Senior Customer Success Manager on our Public Sector team, you’ll help U.S. government and public sector organizations realize meaningful business outcomes with the <a href="https://himalayas.app/companies/gitlab-com">GitLab</a> DevSecOps platform. You’ll turn pre-sales command plans into clear, actionable objectives, guide customers through their adoption journey, and enable them on common Git, CI/CD, and DevSecOps best practices so they can deliver secure software more efficiently. Acting as a trusted liaison between your customers and <a href="https://himalayas.app/companies/gitlab-com">GitLab</a> Support, Product Management, Engineering, Sales, and Professional Services, you’ll own a portfolio of accounts and focus on increasing adoption, retention, growth, and overall satisfaction while staying current on <a href="https://himalayas.app/companies/gitlab-com">GitLab</a> product releases. This role is based in the United States public sector space and is best suited for a United States Person who is comfortable working cross-functionally, managing comp