PMO Supervisor (100% Remote)
ClearCaptions, LLC
Job Description
<p>Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com.</p><h3>The kind of people we look for:</h3><ul><li>Versatile people who thrive on variety and challenge</li><li>Excited about working in a fast-paced environment.</li><li>Innate problem solvers who want to grow in a flexible, collaborative culture.</li><li>Takes initiative, pushes boundaries, motivated to innovate.</li><li>Individuals with a growth mindset who want to use their learning and relationship-building skills.</li><li>Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.</li></ul><h3>Summary:</h3><p>The PMO Supervisor will support the delivery engine of the PMO. This role is responsible for ensuring consistent, high-quality execution across all projects by overseeing project management standards, auditing delivery practices, and coaching project teams. Under the direction of the Manager, PMO, the PMO Supervisor maintains operational discipline across Project Managers, Scrum Masters, and Project Coordinators. This role serves as the day-to-day quality control function of the PMO, ensuring all work is executed in alignment with PMO standards, methodologies, and expectations.</p><h3>What This Role Does:</h3><ul><li>Reviews and validates project plans to ensure alignment with PMO standards, templates, and delivery methodology.</li><li>Ensures all projects maintain accurate schedules, milestones, dependencies, and resource alignment.</li><li>Provides feedback to project managers on gaps, inconsistencies, risks and stakeholders alignment based on project plans built by PMs and enforce corrective actions.</li><li>Monitors execution across project managers to ensure consistency and adoption of stage gates process.</li><li>Establishes and enforces PMO operating rhythms (weekly status, bi-weekly project health checks).</li><li>Defines regular