<p><a href="https://himalayas.app/companies/toasttab">Toast</a> creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.</p><h3>A day in the life</h3><p>As an Onboarding Consultant MLO, <a href="https://himalayas.app/companies/toasttab">Toast</a>’s way of saying an “Implementation Specialist”, you serve as the customer’s relationship manager &amp; point of contact from the time that the account purchases <a href="https://himalayas.app/companies/toasttab">Toast</a> Payroll, through the onboarding phase of the customer journey. You are expected to work autonomously under an Onboarding Manager to achieve monthly activation goals, prioritize work based on customer need and <a href="https://himalayas.app/companies/toasttab">Toast</a> requirements and deliver high quality customer interactions. To thrive as an Onboarding Consultant at <a href="https://himalayas.app/companies/toasttab">Toast</a>, you are flexible, motivated by aggressive growth goals, and excel in ambiguous environments! </p><h3><em>What you'll do (Responsibilities)</em></h3><ul><li>Leverage your <a href="https://himalayas.app/companies/toasttab">Toast</a> Payroll product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation and adoption experience. Enable restaurant owners and staff to utilize <a href="https://himalayas.app/companies/toasttab">Toast</a> Payroll to create best practices for managing daily restaurant operations, configure the Payroll system to the customers' unique setup needs in order to maximize the benefits of their <a href="https://himalayas.app/companies/toasttab">Toast</a> purchase, such as decreasing payroll processing time, streamlining POS hours, and increasing efficiency</li><li>The Onboarding Consultant is responsible for guiding customer through initial onboarding steps, including setting up client databases utilizing information from the previous payroll provider or data provided by the client</li><li>Create &amp; lead an onboarding training plan for each customer on how to leverage the <a href="https://himalayas.app/companies/toasttab">Toast</a> product configured to their business and workflow </li><li>Manage several onboarding projects simultaneously, with a large book of business (60+ restaurants) in your backlog</li><li>Effectively collaborate with other Strategic Cuisines teams at <a href="https://himalayas.app/companies/toasttab">Toast</a> including but not limited to sales, onboarding, marketing, etc. </li><li>Ensure the customer’s transition to <a href="https://himalayas.app/companies/toasttab">Toast</a> Payroll goes smoothly and that you are available throughout the implementation to assist and guide the customer remotely</li><li>Assist and guide by providing post-live guidance, troubleshoot problems