<p><strong>Location Designation: <strong><strong><strong><strong><strong><strong><strong>Fully Remote</strong></strong></strong></strong></strong></strong></strong></strong></p><p>Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of beingthere when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.</p><h3>Role Overview:</h3><p>The LTD Team Leader is a key contributor to the overall claims organization; mission, strategy and annual plan. This position will manage a team of 8-10 Claim Managers. The Team Leader ensures that their team is achieving operational goals by monitoring all aspects of inventory within their team and actively coaching their direct reports to optimize performance, champion quality, and uphold fair claim practices.</p><h3> <br>What You’ll Do:</h3><ul> <li>Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes their employees.</li> <li>Recognize and reinforce behaviors that support learning, experimentation, and incremental innovation.</li> <li>Demonstrates ownership of their claim inventory through proactive management and produces consistent high-quality results.</li> <li>Provide transparent communication so our teams can make informed decisions.</li> <li>Empower decision-making at the right level while promoting accountability and ownership of outcomes.</li> <li>Works closely with claim managers by scheduling and participating in case plan sessions and attending their team’s daily medical review sessions.</li> <li>Utilize and proactively assess dashboard vs. various metrics reports to ensure consistent team and team performance.</li> <li>Leverage AI-enabled tools and enterprise technologies (e.g., Co-pilot, ChatGPT, Tableau, PowerBI) to enhance decision-making, identify trends, improve claim quality, and drive operational efficiency.</li> <li>Develop high performing team by providing growth opportunities, coaching and candid feedback to help others continue to learn and grow.</li> <li>Champion adoption and responsible use of AI and digital tools within the team, encouraging innovation, automation opportunities, and data-driven performance management.</li> <li>Works closely with LTD Director on customer, client, and organizational challenges.</li> <li>Maintain Enterprise Mindset by acting in best interest of the entire company.</li> <li>Manages team's claim performance according to published Quality and Compliance standards.</li> <li>Ensure team alignment with established digital tools, standardiz