<h3><strong>About the role</strong></h3><p>Within our Operations &amp; Member Experience organization (OMX), the Strategy &amp; Innovation Team is responsible for defining OMX’s multi-year strategy and serving as an incubation unit, identifying and proving out the next source of step-function improvement in <a href="https://himalayas.app/companies/chime">Chime</a>’s support experience.</p><p>As a Strategic Initiatives Lead, you will be responsible for helping to build the future of member support experiences at <a href="https://himalayas.app/companies/chime">Chime</a>. While many teams are focused on the here and now - you’re constantly focused on what’s next. You will be responsible for partnering with teams across product, engineering, analytics, operations and more, to advocate for <a href="https://himalayas.app/companies/chime">Chime</a> members, build our strategy to best support them, and make it happen..</p><p>To be successful in this role, you’ll need to be a self-starter who can look to the future and who has the strategic thinking, influence, results orientation and project management skills to make their vision a reality. This role is best fit for someone who thrives in a flat, fast-moving organization, can comfortably navigate ambiguity, aligns diverse sets of collaborators, and confidently make data-driven decisions in an ever changing environment.</p><p>The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.</p><h3><strong>In this role, you can expect to:</strong></h3><ul><li>Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for our members.</li><li>Perform analyses and conduct research to assess new opportunities and inform decision-making.</li><li>Effectively present insights and influence outcomes with <a href="https://himalayas.app/companies/chime">Chime</a> executives and key collaborators (e.g., Product, Operations, Engineering, Analytics, and other cross-functional teams)</li><li>Bring structure to ambiguous problems, including defining clear problem statements, analytical frameworks, and quantifiable metrics for measuring success</li><li>Develop and deliver well structured and compelling narratives that drive clarity, understanding and alignment around new ideas</li></ul><h3><strong>To thrive in this role, you have:</strong></h3><ul><li>8+ years of professional experience, including delivering strategic and operational projects at top tier management consulting firms.</li><li>A strong skill set across analytical, problem-solving and strategic thinking.</li><li>A drive to dig into data, think from first principles, and complete complex projects and deliver tangible results.</li><li>Ability to synthesize di