<h3><strong>About <a href="https://himalayas.app/companies/inspiren">Inspiren</a> </strong></h3><p><a href="https://himalayas.app/companies/inspiren">Inspiren</a> offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, <a href="https://himalayas.app/companies/inspiren">Inspiren</a> proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.</p><p>Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.</p><h3><strong>About the Role</strong></h3><p>The Director, Clinical Success owns the operator relationship end-to-end. This is not a support role or a coordination role. You are the strategic partner to senior living operators, responsible for driving adoption, demonstrating ROI, and securing renewals across a complex, multi-stakeholder book of business.</p><p>This role sits at the intersection of clinical credibility, commercial ownership, and executive presence. You will operate at the leadership level with operator executives while staying close enough to the community to know what is actually happening on the floor. You know when to zoom out and when to get in the weeds, and you make that switch instinctively.</p><p>You will not directly manage a team, but you will be a force multiplier. You will mentor CSMs and CSDs, share what is working, and help elevate the craft of the broader CS organization. <strong>Travel expectation is approximately 30% </strong>to support on-site visits, EBRs, and key client moments.</p><h3>Success in this role is measured by:</h3><ul><li>Net Dollar Retention across your assigned accounts</li><li>Client-validated ROI and measurable outcomes</li><li>Expansion revenue closed within your book of business</li><li>Adoption and utilization of <a href="https://himalayas.app/companies/inspiren">Inspiren</a> products</li><li>Client satisfaction (NPS)</li></ul><h3><strong>What You'll Do</strong></h3><ul><li><strong>Own the operator relationship. </strong>You are the primary point of contact for executive stakeholders at your accounts. You build trust, manage through complexity, and make your clients feel like <a href="https://himalayas.app/companies/inspiren">Inspiren</a> has a partner invested in their success.</li><li><strong>Drive commercial outcomes. </strong>You understand the renewal cycle, expansion opportunities, and the financial logic of the operator. You lead executive business reviews with data-driven storytelling and keep NDR front of mind at every stage of the relationship.</li><li><strong>Drive expansion. </strong>You know your accounts well enough to spot where <a href="https://himalayas.app/companies/inspiren">In