<b><a href="https://himalayas.app/companies/pacemate">PaceMate™</a> Customer Success Manager</b><b>(full-time, remote)</b><br><b><i>Location: (remote)</i></b><b><i>USA<br>We are currently looking to fill positions with a candidate that resides in the Atlantic Southeast or South Central USA Only</i></b><br><br><b>JOB SUMMARY</b><br>The PaceMate® Customer Success Manager plays a critical role in onboarding, training and cultivating the relationship between PaceMate® and the customer within a specific geography in the US. The major responsibility includes maintaining the customer and monitoring the successes and challenges of the customer with respect to software, workflow and revenue capture. <br><br><b>ESSENTIAL FUNCTIONS &amp; RESPONSIBILITIES</b><ul><li>Understanding the alignment of strategic, financial, and operational goals within the geography.</li><li style="margin-right:48px;">Develop and drive area objectives, plans and budget to align with corporate plans; establish criteria to monitor area’s progress and measure of success</li><li>Collaborate with the area sales managers to implement the commercial strategy that drives market adoption</li><li>Develop Clinical and Executive Champions at all new customer sites</li><li style="margin-right:35px;">Develop and execute a resources alignment / deployment for a successful customer launch and customer maintenance</li><li style="margin-right:69px;">Organize and manage the onboarding process and maintain an accurate forecast</li><li style="margin-right:33px;">Work closely with <a href="https://himalayas.app/companies/pacemate">PaceMate™</a> business and product development team to bring customer feedback back into the company for new system developments</li></ul><br><b>QUALIFICATIONS</b>An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.<br><br><b>EDUCATION, TRAINING, AND EXPERIENCE</b><ul style="margin-bottom:11px;"><li style="margin-bottom:11px;">Minimum 5 years of experience within medical device sales and clinical services</li><li style="margin-bottom:11px;">Experience working in a fast-growing company that is building a market</li><li style="margin-bottom:11px;">Experience within the CV, Healthcare IT or capital equipment markets required</li><li style="margin-bottom:11px;">Established background in the Cardiology/EP space with current relationships in Cardiology/EP</li><li style="margin-bottom:11px;">Strong organizational skills managing complex processes</li><li style="margin-bottom:11px;">Technical skills. Experience in education/training Cardiology staff and physicians.</li><li style="margin-bottom:11px;">Leadership and influencing skills. Proven ability to motivate people</l