<div class="content-intro"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"></div></div><p>You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up.</p><p>If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team! </p><h3>Essential Responsibilities</h3><h3>What you'll do:</h3><p>· As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach</p><p>· Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution </p><p>· Develop and maintain product, process and technical knowledge related to services</p><p>· Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience</p><p>· Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance</p><h3>· Other duties as assigned</h3><div class="content-conclusion"><div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"><div class="iCIMS_Expandable_Container"><div class="iCIMS_Expandable_Text"><p><strong><a href="https://himalayas.app/companies/verra-mobility">Verra Mobility</a> Values<br>An ideal candidate for this role naturally works in alignment with the <a href="https://himalayas.app/companies/verra-mobility">Verra Mobility</a> Core Values:</strong></p><ul><li style="font-family: verdana, geneva, sans-serif;"><strong><strong>Own It.</strong>We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.</strong></li><li style="font-family: verdana, geneva, sans-serif;"><strong><strong>Do What’s Right.</strong>We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.</strong></li><li style="font-family: verdana, geneva, sans-serif;"><strong><strong>Choose Courage Over Comfort.</strong> We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.</strong></li><li style="font-family: verdana, geneva, sans-serif;"><strong><strong>Win Together.</strong> We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.</strong></li></ul><p><strong><em>With your explicit consent which you