<p>By joining <a href="https://himalayas.app/companies/sedgwick">Sedgwick</a>, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.</p><p>Newsweek Recognizes <a href="https://himalayas.app/companies/sedgwick">Sedgwick</a> as America’s Greatest Workplaces National Top Companies</p><h3>Certified as a Great Place to Work®</h3><p>Fortune Best Workplaces in Financial Services &amp; Insurance</p>Collections Specialist<p><b>ARE YOU AN IDEAL CANDIDATE? </b>We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.</p><p><b>PRIMARY PURPOSE OF THE ROLE</b>: The Collections Specialist is responsible for managing a complex portfolio of accounts and leading collection strategies to ensure timely recovery of outstanding payments and minimize bad debt exposure. This role applies advanced knowledge of accounts receivable and collections principles to evaluate risk, resolve escalated and non-routine issues, and determine appropriate courses of action.</p><p>Operating with a high degree of independence, the Collections Specialist exercises sound judgment beyond standard procedures to address complex collection matters, influence outcomes, and drive effective resolution. This role serves as a subject matter expert and escalation point for the team, partners cross-functionally to resolve issues and improve processes and contributes to the overall effectiveness and efficiency of the collections function.</p><h3>ESSENTIAL RESPONSIBILITIES MAY INCLUDE</h3><ul><li>Manages a portfolio of high-risk, high-value, and complex customer accounts; develops and executes tailored collection strategies to drive resolution and reduce financial exposure.</li><li>Evaluates account status, payment trends, and risk indicators to determine appropriate collection approach, exercising independent judgment in situations that may not be fully addressed by established procedures. May deviate from policy and to provide write-offs and discounts to collect outstanding debts and maintain the client relationship.</li><li>Leads resolution of escalated, sensitive, or non-routine collection issues by analyzing root causes, collaborating with cross-functional partners, and determining appropriate corrective actions.</li><li>Investigates and independently resolves billing discrepancies, disputes, and account issues, ensuring timely and accurate resolution while balancing customer relationships and financial outcomes.</li><li>Identifies delinquency trends, systemic issues, and process gaps; recommends and supports implementation of process improvements to enhance collection effectiveness and reduce recurring issues.</li><li>Serves as a subject matter ex