<p><b><strong>About <a href="https://himalayas.app/companies/reserv">Reserv</a></strong></b></p><p><a href="https://himalayas.app/companies/reserv">Reserv</a> is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, <a href="https://himalayas.app/companies/reserv">Reserv</a> is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.</p><p><b><strong>About the role</strong></b></p><p>We are seeking highly organized and customer-focused Commercial Auto Claims Adjusters to join our team in support of rideshare focused auto physical damage claims. In this role, you'll manage claims involving commercial auto ride share exposures including driver and third-party incidents unique to the rideshare ecosystem. You’ll interact directly with rideshare drivers and affected third parties, ensuring a smooth, empathetic, and timely resolution of claims.<br><br>This role is ideal for someone experienced in the rideshare who can balance high-volume claims with top-tier customer service. You’ll also be instrumental in helping us refine our claims processes and tools for this unique line of business by collaborating with our product and engineering teams.</p><p><b><strong>What you'll do</strong></b></p><ul> <li>Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests</li> <li>Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action</li> <li>Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim</li> <li>Coordinate the repair of damaged vehicles and assist with rental reimbursement</li> <li>Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss</li> <li>Ensure compliance with specific state regulations, policy provisions, and standard operating procedures</li> <li>Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority</li> <li>Provide input for continuous development of claims guidelines, best practices, and process improvements</li> <li>Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the c