<div class="description"><p><a href="https://himalayas.app/companies/syteca">Syteca</a> Inc. is a recognized software vendor delivering a cybersecurity platform dedicated to inside perimeter security. The <a href="https://himalayas.app/companies/syteca">Syteca</a> platform provides advanced user activity monitoring (UAM) and robust privileged access management (PAM) solutions to organizations in every industry and sector.</p><p>Founded as Ekran System in 2013 by a team of passionate cybersecurity experts, <a href="https://himalayas.app/companies/syteca">Syteca</a> Inc. has grown into a global cybersecurity provider for more than 1,500 organizations across every industry on every continent. With headquarters in Needham, MA, USA, and a worldwide network of offices and partners, we're dedicated to safeguarding organizations of all sizes from human-related risks.</p><p>We invite a<strong> Customer Success Manager </strong> to join our team.</p><h3>Responsibilities:</h3><p><strong>Client Relationship Management: </strong>Serve as the primary point of contact for assigned customer accounts, building and maintaining trusted advisory relationships with IT security teams, CISOs, compliance officers, and system administrators. </p><p><strong>Customer Health Monitoring &amp; Retention:</strong> Conduct regular check-in calls and emails to assess customer sentiment, address emerging concerns, and reinforce the value of the <a href="https://himalayas.app/companies/syteca">Syteca</a> platform in their security posture. Monitor customer health scores. </p><p><strong>Onboarding &amp; Platform Adoption:</strong> Track onboarding milestones and keep a pulse on how customers are adopting the platform — identifying which features are being used, which are underutilized, and where additional guidance may be needed. </p><p><strong>Issue Coordination:</strong> Triage and coordinate resolution of customer-reported issues by engaging Technical Support and maintaining transparent communication throughout the resolution lifecycle. ·</p><p><strong>Documentation process:</strong> Document all customer interactions, success plans, risk indicators, expansion signals, and action items in the CRM (e.g., HubSpot) to maintain a complete and current account history.</p><p><strong>Voice of Customer &amp; Product Feedback:</strong> Collect, organize, and relay customer feedback, feature requests, and pain points to the Product Management team to inform the <a href="https://himalayas.app/companies/syteca">Syteca</a> product roadmap and prioritization decisions. </p><p><strong>Customer communication:</strong> Proactively inform customers about new key platform functionalities, product updates, and feature releases.</p><h3>Requirements:</h3><ul><li>2 + years of work experience in related area</li> <li>Understanding of cybersecurity principles </li> <li>Communication skills (ability to adapt messaging for technical teams, C-level executives)</li> <li>Relationship building (establishing