<h3>About First Bus:</h3><p>Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.</p><p><b>Location:</b> Remote, with frequent travel required across the UK</p><h3>About the Role</h3><p>We're looking for a Continuous Improvement Manager to help drive operational performance and improvements across First Bus Regional Bus.</p><p>Reporting to the Head of Continuous Improvement, you'll work closely with depot and regional leadership teams to identify opportunities for improvement, tackle operational challenges and deliver meaningful, sustainable change.</p><p>You'll play a key role in ensuring best practices, processes and standards are consistently applied across our regions, helping our teams work more effectively and deliver better operational outcomes.</p><h3>What You'll Be Doing</h3><ul> <li>Lead targeted, data-driven improvement initiatives across depots and regions to enhance operational performance.</li> <li>Use structured problem-solving and root cause analysis to identify challenges, develop solutions and deliver lasting improvements.</li> <li>Work closely with operational leaders to identify performance gaps, prioritise improvement activity and support performance recovery.</li> <li>Develop, document and share operational standards, processes and best practices to drive consistency across Regional Bus.</li> <li>Analyse performance data to identify trends, risks and opportunities, turning insights into practical actions.</li> <li>Collaborate with Data &amp; Analytics teams to improve reporting, dashboards and performance insights.</li> <li>Build strong relationships with General Managers, Senior General Managers and Service Delivery Directors to support and embed change.</li> <li>Monitor and measure improvement initiatives, ensuring they deliver tangible, sustainable results.</li> <li>Champion a culture of continuous improvement, encouraging teams to identify opportunities and adopt more effective ways of working.</li> </ul><h3>What We're Looking For</h3><ul> <li>Proven experience in continuous improvement, operational excellence or performance improvement, ideally within a multi-site environment.</li> <li>A strong track record of delivering measurable operational improvements through data-led initiatives.</li> <li>Experience using structured problem-solving and root cause analysis techniques, such as Lean or Six Sigma.</li> <li>Strong analytical skills, with the ability to turn complex data into clear, actionable recommendations.</li> <li>Experience working collaboratively with operational teams in fast-paced environments.</li> <li>Excellent stakeholder