<div style="font-family:"><h3><strong>Customer Support Specialist</strong></h3><h3><strong>Location - São Paulo - SP</strong></h3><hr><h3><strong>Why You Should Join Fluke Reliability?</strong></h3><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">At Fluke Reliability, we help organizations around the world maintain critical assets and operate more efficiently through industry‑leading reliability software. As a Customer Support Specialist, you’ll be joining a growing, collaborative team at an early stage—one that values learning, internal mobility, and continuous improvement. This role offers a strong foundation for career growth, with opportunities to advance into Account Management, Professional Services, Sales, or other Support roles.</div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">If you enjoy solving problems, helping people succeed with technology, and learning how software makes a real-world impact across industries, this is a great place to grow your career.</div><hr><h3><strong>What You’ll Do?</strong></h3><ul><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Provide front-line support for Fluke Reliability software products in a Microsoft and web-based environment</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Assist customers, partners, and internal teams via phone, email, chat, and web meetings</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Diagnose, troubleshoot, and clearly explain solutions to technical issues using strong analytical and problem-solving skills</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Manage multiple tasks during customer interactions, including researching issues and accurately documenting cases</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Collaborate closely with teammates to deliver a consistent, high-quality customer experience</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">View support challenges from the customer’s perspective and advocate for clear, effective solutions</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Contribute to the Fluke Reliability knowledge base by creating or improving product documentation</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Participate in software testing activities to help ensure new releases are ready for customers</li></ul><hr><h3><strong>What You Bring?</strong></h3><h3>Must-Have Qualifications</h3><ul><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ability to communicate technical information clearly, both verbally and in writing</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Strong problem-solving skills and attention to detail</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Comfort working in a fast-paced environment with changing priorities</li><li class="___ccc16d0 fje8fi8 f1ng9h0j f1bwykku f18jd3zf">Ability to work independently while also collaborating effec