<h2>Job Description</h2><p></p><p><b>Are you a data-savvy, process-minded Sales Operations professional ready to make a tangible impact? If you’re passionate about helping sales teams thrive, and thrive yourself in a fast-moving SaaS environment where your work truly matters, Zendesk is calling.</b><br /><b>We're looking for a Sales Operations Lead for APAC to join our high-performing Go-to-Market (GTM) Operations team. This role is all about driving operational excellence and empowering our ANZ Sales team to deliver on its goals, through smart insights, scalable processes, and a deep understanding of how great sales orgs run.</b><br /><b>If you're ready to step out from behind the scenes and become a strategic partner to Sales leadership, keep reading.</b><br /><b>What you’ll be doing</b><br><b>Reporting to the Sr. Director of GTM Operations, APAC, you’ll be the go-to operations partner for the Regional VP of Sales for ANZ, helping shape and deliver the sales strategy in the region.</b><br /><b>You will:</b><br>• Act as the operational right hand to the RVP, collaborating on forecasting, performance analysis, GTM planning, pipeline management, and regional execution.<br>• Be ready to step in as a proxy for the Regional Sales Leader, representing the region in cross-functional discussions and global forums when needed.<br>• Own core sales processes end to end — from sales forecasting and territory planning to demand generation, performance reporting, and quarterly business reviews.<br>• Drive operational rigor by designing and improving scalable, effective workflows across the ANZ Sales organization.<br>• Deliver actionable insights by interpreting data across Salesforce, BI tools, and other sources — guiding decisions on growth, performance, and coverage.<br>• Champion data quality and act as the local SME for our sales tech stack enabling precision in pipeline, forecasting, and planning.<br>• Collaborate globally with peers in GTM Ops, Enablement, and RevOps to influence process, tooling, and KPI standards.<br>• Contribute to global initiatives where appropriate, ensuring the voice of ANZ is represented in broader field operations strategy.<br /><b>What you bring to the role</b><br><b>We’re looking for someone who blends operational excellence with a hands-on, human-centered approach. You should have:</b></p><ul><li>8+ years of experience in a similar Sales Operations or GTM Strategy role within a fast-paced, high-growth SaaS environment (ideally at $1B+ scale).</li><li>A track record of partnering with sales leaders, delivering business-critical insights, and driving continuous improvement.</li><li>Demonstrated experience leveraging AI/LLMs to streamline business processes, automate workflows, or enhance sales operations analytics.</li><li>Strong analytical chops, you’re comfortable with complex models, data wrangling (SQL a plus), and data visualization tools (e.g., Tableau, Looker).</li><li>Expertise in CRM and sales tools, especially Salesf