<p>We are seeking a visionary <strong>Principal Architect – Digital &amp; CX Modernization</strong> to champion the transformation of our enterprise applications and customer-facing platforms. In this role, you won't just maintain systems—you will define future-ready architecture strategies, dismantle legacy tech debt, and guide engineering teams toward next-generation digital experiences.</p><p>If you have a passion for cloud-native design, API-first strategies, and transforming customer engagement platforms (specifically within the telecom or contact center space), we want to hear from you.</p><h3>Responsibilities</h3><ul><li><strong>Drive Modernization:</strong> Define and execute application modernization strategies for legacy platforms and user experiences.</li><li><strong>Architect for the Future:</strong> Design and promote API-first, microservices-first, and event-driven architectures.</li><li><strong>Technical Leadership:</strong> Provide architectural direction and mentorship to Team Leads and engineering squads.</li><li><strong>Roadmap Ownership:</strong> Evaluate existing systems to build migration strategies, risk assessments, and target architectures.</li><li><strong>Stakeholder Influence:</strong> Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.</li><li><strong>Governance:</strong> Establish and promote enterprise-wide architecture standards, best practices, and governance processes.</li><li><strong>Integration Focus:</strong> Support integration initiatives involving legacy ESBs and modern integration platforms.</li></ul><ul><li><strong>ndustry Expertise:</strong><strong>7+ years of experience</strong> within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.</li><li><strong>Modernization Track Record:</strong> Strong background in successfully migrating legacy systems to modern, cloud-native architectures.</li><li><strong>Deep Technical Mastery in:</strong><ul><li>API-first architecture principles</li><li>Microservices patterns</li><li>Event-driven and distributed systems</li></ul></li><li><strong>Cloud Proficiency:</strong> Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.</li><li><strong>Frontend Awareness:</strong> Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.</li></ul><h3>Nice to Have</h3><ul><li>TOGAF or equivalent architecture certification.</li><li>Hands-on experience with Enterprise Service Bus (ESB) platforms.</li><li>Deep familiarity with contact center technologies and customer engagement software.</li></ul><h3>We offer:</h3><ul><li><strong>Culture of Relentless Performance:</strong> join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.</li><li><strong>Competitive Pay and Benefi