<p>Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.</p><p>Trusted and loved by over 16,000+ customers across 190+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.</p><p>In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.</p><h3>Our Platform</h3><p>The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.</p><h3>Our Backing &amp; Partnerships</h3><p>Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.</p><p><strong>About the role - </strong><br>As a PreSales Solutions Consultant, you will be in a customer-facing role, and be responsible for helping both developers and non-technical users make the best use of our platform. You will also help manage and prioritize prospect/customer queries and follow through with the execution and resolution of any production incidents.</p><p>You will partner with our Engineering, GTM teams and other cross-functional teams to provide the highest level of assistance and be a subject-matter expert to our clients around the world, particularly in India, the largest WhatsApp market.<br><br>This role will be supporting the US timezone (5:00 PM to 2:00 AM IST).</p><p>As a Presales Solutions Consultant, your primary responsibilities will include</p><ul><li>Conducting product demonstrations for prospects, outlining various use cases and potential solutions</li><li>Documenting API integrations and solutions for internal and external stakeholders</li><li>Developing new use cases and turnkey solutions to aid sales and drive customer adoption</li><li>Communicating insights and aiding the product team in developing native integrations and product improvements</li><li>Managing and prioritizing prospect and customer queries and resolving any issues in a timely manner</li></ul><h3>What will make you stand out</h3><ul><li>Ability to learn and work independently</li><li>You enjoy working directly with customers</li><li>Previous experience as a software engineer</li><li>Experience in a start-up wo