<strong>MRF:</strong>383891<br><br><strong>Is This YOU? Then We Want to Meet You!</strong><br>We are seeking a responsive, tech-savvy, and empathetic professional to join our team. In this fully remote role, you will manage incoming customer inquiries through text-based digital channels including live chat, email, and SMS. You will work within our support suite to handle tickets efficiently, manage subscription accounts, and ensure high customer satisfaction.<br><br><strong>Requirements:</strong><br><ul> <li>Written Ticket Resolution: Respond promptly to customer inquiries via email, live chat, and<br>SMS regarding order statuses, delivery timelines, and product information.</li> <li>Modern Support Tools: Use our helpdesk dashboard to track, tag, and swiftly resolve incoming<br>tickets.</li> <li>Account &amp; Subscription Support: Assist customers remotely with modifying active orders, updating delivery frequencies, adjusting billing details, and processing refunds or returns.</li> <li>Proactively flag and report recurring customer friction points or dashboard bugs to the E-commerce Operations team to improve backend systems.</li> <li>Cross-Department Communication: Coordinate virtually via internal team messaging platforms (e.g., Slack/Teams) with fulfillment and logistics teams to resolve complex order discrepancies.</li> </ul><strong>Your Mission Will Be To:</strong><ul> <li>Experience: 1–2 years of experience in a digital customer service or text-based support role, preferably within a remote, e-commerce, or D2C environment.</li> <li>Exceptional Written Communication: Strong written English with impeccable grammar, spelling, and a knack for explaining technical troubleshooting steps in a warm, clear, and helpful tone.</li> <li>Home Office Setup: A quiet dedicated workspace, a reliable high-speed internet connection, and comfort working independently in a remote team structure.</li> <li>Tech Literacy: Comfortable navigating cloud-based helpdesk software, e-commerce platforms,CRM dashboards, and multi-channel text communication tools.</li> </ul><strong>Tech Checklist – Gotta Have It!</strong><ul> <li>A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.</li> <li>A quiet, cozy workspace to handle calls and chats like a pro.</li> <li>Flexible with work schedule.</li> </ul>Click Here - Your First 30-60-90 Days at <a href="https://himalayas.app/companies/ltvplus">LTVplus</a>: What to Expect<br><br><strong><em>Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED</em></strong><br><br><strong>Hiring Budget:</strong> $4 USD/hr<br><strong>Working Condition:</strong> Part-time<br><strong>Schedule:</strong>Wednesday-Friday 12pm - 4pm EST. Ability to commit to a consistent 20-hour weekly schedule (4 hours per day), which may include occasional weekend morning digital queue coverage.<p>Originally posted on <a href="https://himalayas.app">Himalayas</a></p>